• Please note: Altitude Tours bookings fill up quickly – book early to avoid disappointment

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 2 days before your chosen date, onwards - Non-refundable

• Up to 7 days after purchase (and at least 2 days before your chosen date) - 100% Cancellations

• Cancellations received more than 48 hours prior to booked start time receive a full refund

• Cancellations received within 48 hours of booked start time are not eligible for refund

• All refunds and reschedules are entirely at the discretion of Altitude Tours and will only be considered if sufficient notice is given

Changes to Booking

48 hours’ notice is required to change a booking you have made. Additional fees may apply

• Water
• Sunscreen
• Sunglasses
• Snacks
• Weather appropriate clothing

Every day

Availability:

• Available every day: Departs at 9am or 2pm
• Bookings valid to 30 September 2026
• Pick-up/Drop-off Point: Station Information Centre, Cnr Camp and Shotover Streets, Queenstown
• Please arrive at pickup location ten minutes before departure time
• The driver cannot wait longer than five minutes past the specified departure time. Late arrivals and no-shows voids offer

Important:

• Meals and drinks are not included
• Hotel transfers are not included
• Altitude Tours does not have any facilities to lift guests into their vans. Please contact Altitude Tours directly to discuss your requirements and they will do their best to accommodate you
• Please allow up to 4.5 hours for this experience, including travel time
• Guests are permitted to dress in The Lord of the Rings costumes. Altitude Tours also carries costumes and props on tour

Terms & Conditions:

• Itinerary and tour vehicle are subject to change depending on availability
• Altitude Tours reserves the absolute right to cancel any service as a result of inclement weather conditions, insufficient numbers and/or any other unforeseen event or circumstances. In this instance, guests may choose to reschedule or request a full refund from Altitude Tours
• Tour proceeds in wet weather. If there is a risk of extreme weather conditions that will impact the operation of the tour, you will be contacted the day prior to your trip to explore alternative options
• Minimum numbers apply for this experience to proceed. Maximum group size for this experience is 16 people
• Late arrivals and no-shows voids offer

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The venues you are visiting may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Altitude Tours

Altitude Tours, founded in 2017, started as a premium wine tour company and quickly expanded to offer sightseeing tours and private charters. Through passion and a commitment to high-quality experiences, they have become a leader in scenic tourism and providing unforgettable, sustainable, and unique small group experiences in New Zealand.

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