• Advance bookings are essential via email reservations@realnz.com, quoting your voucher number and Queenstown hotel location for pick-up
• Book early to secure your desired date and time. Bookings are valid only during the time period you have selected at time of purchase – please make your selection carefully
• Present printed or smartphone purchase/booking confirmation on arrival

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 1 day before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 1 day before your chosen date) - 100%
• Cancellations made more than 24 hours before departure date: no cancellation fees apply
• Cancellations within 24 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking

24 hours’ notice is required to change a booking you have made

• Non-slip shoes/boots, waterproof jacket, warm sweater/fleece jacket, sunscreen/sunglasses, insect repellent and camera
• Cash for any onboard purchases
• Please remember to bring personal medication including for asthma and allergies
• Recommended to bring a packed lunch or order a lunch box from Manapouri Café

Availability:

• Available every day:
  • October 2024 – 30 April 2025: Departs from 7.40am
  • May 2025 – 30 September 2025: Departs from 6.55am
  • Note: Bookings are valid only during the time period you have selected at time of purchase – please make your selection carefully
• Note: Departure times vary according to your pick-up location. Please wait at your pick-up location at least 10 minutes before your scheduled pick-up time. Late arrivals and no-shows voids offer
• Bookings valid to 30 September 2025
• Pick-Up/Drop-Off Points: Pick-up from accommodation to be organised directly with Real NZ – please advise of your location at time of booking
• All Doubtful Sound experiences start at the RealNZ Manapouri Visitor Centre, located at 64 Waiau Street. Manapouri is a 2.5–3 hour drive from Queenstown (approximately)

Important:

• Exclusions: Food, drinks. Surcharges apply for additional passengers. Any additional personal expenses must be paid directly to RealNZ
• Please allow up to seven hours for the duration of this tour, including travel time
• Doubtful Sound is in remote Fiordland with no Wi-Fi available
• Due to the multi-leg journey and floating wharf access, guests will need to have a reasonable level of mobility
• Manapouri Café is open daily from 9am–1pm (own expense). Due to the remote location, please bring cash to make purchases
• This tour is suitable for all ages

Terms & Conditions:

• The Southern Express, M.V. Sinbad, Mariner or Fiordland Navigator may replace the Patea Explorer if maintenance or schedules require
• Cruises are weather dependent and may be cancelled at the discretion of RealNZ for passenger and crew safety
• Minimum numbers apply for tour to proceed. If a tour fails to satisfy minimum numbers, the trip may be cancelled or rescheduled
• Children under 18 must be accompanied by a paying parent/legal adult guardian at all times

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

RealNZ

Find one of the best adventure experiences in New Zealand with RealNZ. Since its establishment in 1954, RealNZ has shown tourists from across the globe the best of New Zealand. From Ata Whenua Fiordland, Rakiura Stewart Island, Whakatipu Queenstown, and right across southern New Zealand, you’ll feel the thrill of a RealNZ experience.

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• Update 16 September 2024: Voucher titles updated to reflect the mandatory travel period each is valid for. Inclusions and Conditions of Offer updated to note ‘Bookings are valid only during the time period you have selected at time of purchase’