Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

• This property accepts credit cards, debit cards, and cash

• Cashless transactions are available

• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property enforces a strict dress code in the restaurants and bars. For breakfast and lunch, resort casual attire is permitted, including flip-flops. Swimwear is not allowed. For dinner, an elegant dress code applies. For gentlemen, trousers and shirts are recommended. Tailored Bermuda shorts may also be worn when complemented by closed shoes or refined sandals and a collared shirt or polo shirt. T-shirts, sleeveless tops, swimwear, beachwear, and flip-flops are not permitted. For ladies, dresses, skirts, tailored trousers, elegant tops, jumpsuits, and dress sandals are recommended. Swimwear, beachwear, and flip-flops are not permitted.

• The listed child breakfast fee applies to guests age 11 and younger.

Special instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Full Board and Half Board meals are not included in the Full Board and Half Board rates for children aged 6-11 (who receive 50% off their meals at any restaurant). Kids under 6 years old booked in Full Board and Half Board rate plans dine at no charge at the Kids Club and Le Bazar restaurant when accompanied by their parent staying on the Full Board and Half Board plans This property enforces a smart-casual dress code at all restaurants. Gentlemen are required to wear long trousers, collared or polo shirts, and closed shoes, while ladies must follow smart casual attire. Tailored shorts with shirts or polo shirts and closed shoes are only permitted in the evening at TSK, Coco’s Beach House, Sega Bar, and Coco’s Beach Bar. Swimsuits, flip-flops, and bare feet are not permitted. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Christmas Eve (December 24) Gala Dinner per adult: EUR 300
• Christmas Eve (December 24) Gala Dinner per child: EUR 150 (from 6 to 11 years old)
• New Year’s Eve (December 31) Gala Dinner per adult: EUR 500
• New Year’s Eve (December 31) Gala Dinner per child: EUR 250 (from 6 to 11 years old)
• A tax is imposed by the city: EUR 3.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional

• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals not allowed

On bay

Contactless check-in is available

Contactless check-out is available

Cashless transactions are available

Professional property host/manager

Know Before You Go

• Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 11 years old or younger stays free when occupying the parent or guardian’s room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update [14 October 2025, 12:00pm AEDT]: Effective 1st October 2025, a fee of EUR 3 per adult (12 years and above), per night will be applied and added to the guest’s room bill upon check-out.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

{{BrandName}} reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.