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Luxury Escapes FAQs

Luxury Escapes is Australia’s premier destination for holidays. We used to be called Getaway Lounge, and have the experience and ‘know how’ of the best travel team in Australia. Luxury Escapes offers members discounts to some of the world’s most beautiful holiday destinations (membership is free). From five star hotels, packages, cruises and even flights, Luxury Escapes will deliver the best so you can holiday in style.

Frequently Asked Questions

How do I buy a Luxury Escapes holiday or package?+

It’s really easy to purchase with Luxury Escapes!

You just need to click on 'Buy Now' towards the top-right of the offer-page (you my also need to select a particular option as many of our holidays have specific options to choose from so you can customise your package).

After you’ve selected your package you will be asked to sign in (if you’re already a Luxury Escapes member) or Purchase as a Guest (if you’re not yet a member).

The next page is the confirmation page – here, you can choose the quantity of vouchers that you wish to purchase and enter payment details (if you're using credits to purchase, this is where you can select how many credits you want to use).

Once you've done all that, you can then go ahead and click ‘Pay Now’ towards the bottom of the page. The number of credits selected (if any) will be deducted from the cost of the voucher, and the corresponding number of credits removed from your Luxury Escapes account.

As always, if you have any questions at all, please don't hesitate to contact us at support@LuxuryEscapes.com

Not found what you are looking for? Submit an enquiry

I bought something from Luxury Escapes - what do I do now?+

You will find instructions on how to redeem the offer on the purchase receipt/voucher itself. Depending on the holiday you will just need to contact the hotel or provider by email (or possibly, by booking on a specific web page). You may also find them in the 'Need To Know' section on the offer-page, along with any other conditions relevant to that particular offer.

In order to retrieve your voucher - after logging in, towards the top of the page you will see a menu bar which says 'My Account', if you hover over that, an option will appear which says ‘My Escapes’. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with its 'offer ID', and 'Redemption Code'.

Clicking 'Print' will open the voucher up in a new tab/window, ready for you to print off as normal.

Hot Tip: Whenever you buy a holiday which needs a booking, always be sure to book well in advance of the expiry - the earlier the better just to make sure your preferred dates are still available.

Not found what you are looking for? Submit an enquiry

What/Where is my redemption code?+

Your redemption code is the code printed at the top of your voucher - in almost all cases, you will need to give this code when redeeming the holiday you have purchased - this is so that our partners can verify that the voucher is valid and provide you with the service advertised.

In order to retrieve your voucher - after logging in, towards the top of the page you will see a menu bar which says 'My Account', if you hover over that, an option will appear which says ‘My Escapes’. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with its 'offer ID', and 'Redemption Code'.

Hot Tip: In August 2013, Getaway Lounge become Luxury Escapes! Holidays bought after 1 August 2013 will almost always have six digits or letters.

If you have any questions about redeeming your voucher, please email us at support@LuxuryEscapes.com

Not found what you are looking for? Submit an enquiry

I can't use my voucher any more - can I give it to someone else?+

Yes, your Luxury Escapes vouchers should be fully transferable (unless the terms of a specific offer state otherwise). So long as you haven’t used part of your voucher, you can give it to a friend or family member. If you’ve had part of a treatment or service, you aren’t able to give the voucher away though).

If a voucher has expired, it unfortunately can't be used by anyone.

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Can I use a voucher after it has expired?+

Voucher redemption is at the discretion of the hotel or business providing the service or product. Most hotels or businesses tend to enforce the validity terms of the voucher and often are not able to extend past the validity date. We always prefer if our members can use their voucher at any time, but unfortunately, redemption after expiry is purely at the discretion of the business.

Not found what you are looking for? Submit an enquiry

My Password isn't working - What can I do?+

If your password doesn’t work, you can get a new one by clicking on the "Forgot Password' link above the password box.

You should get an automated email sent to you – if that doesn’t work, it probably means your email account may be blocking our emails! First thing to do is to check your junk mail box and there should be an email in there. If there is, please add us as a safe sender.

If you can’t find an email from us, just send us a quick email to support@LuxuryEscapes.com and our team will be able to help out and create a new password for you right away!

Not found what you are looking for? Submit an enquiry

How do I refer a friend?+

In order to refer a friend to Luxury Escapes, you just need to…

First log in to Luxury Escapes! After logging in, scroll down to the bottom of the page under "Company", there is a link which says “Invite Friends, get Rewarded”.

You will then be taken to a page that provides personal ‘referral link’. You can copy and paste this link into an email to all of your family and friends (or even use the Facebook and Twitter sharing buttons). If any of your friends sign up to Luxury Escapes, we'll give you $25 credit as soon as they make their first purchase (and they’ll get a $25 credit as well!).

If you have any questions about referring friends, please email us at support@LuxuryEscapes.com

Not found what you are looking for? Submit an enquiry

I would like to unsubscribe from receiving your emails+

If you would like to unsubscribe from receiving emails from Luxury Escapes in future, please go to My Account and then click on My Subscriptions.

On that page you can choose exactly what emails you want (you can even choose to receive an email once a week, instead of every day) or you can unsubscribe from all our emails in just a few very quick clicks!

Not found what you are looking for? Submit an enquiry

I bought a gift voucher and I can't find it?+

To find your gift vouchers you just need to log on to www.LuxuryEscapes.com, hover above the My Account heading and then click on the "My Escapes " link.

Once you’ve logged in you will notice several tabs, 'Active', 'Used', 'Gift Vouchers', 'Expired' and ‘All’ If you click on Gift Vouchers you’ll be able to see any gift vouchers you’ve bought!

Not found what you are looking for? Submit an enquiry

Who is Luxury Escapes?+

Luxury Escapes is Australia’s most popular destination for holiday packages, tours and cruises. We work with the world’s best brands, including Marriott, Starwood, Hilton, Peppers, Sea World, Hyatt, Raffles and many more to bring you the very best packages to your dream destinations. Luxury Escapes is a full service travel agent and a member of IATA and AETAS and is able to provide flight bookings through our dedicated, Australia-based team.

Luxury Escapes is owned by the AussieCommerce group – one of Australia’s largest eCommerce businesses which includes brands such as TheHome, Living Social, Cudo, Brands Exclusive, DEALS.com.au, The Active and many more. In 2013, AussieCommerce was awarded the fast growing company in Australia by BRW Magazine.

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Who is AussieCommerce?+

AussieCommerce is one of Australia's largest eCommerce platforms, with more than 2.5 million members Australia wide. With businesses spanning luxury homewares (through TheHome.com.au), design (Pop.com.au), experiences and products (Cudo, DEALS.com.au and Ouffer). Every month, AussieCommerce sells more than 90,000 experiences and products and is operated entirely in Australia, with staff in Melbourne, Sydney, Brisbane, Perth and Adelaide.

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I’ve booked my travel dates with the hotel - am I able to change them?+

Most of our hotel partners allow one change of date, however, that will depend on the hotel’s cancellation policy (and how far away your booking is). If your booking is for tomorrow, it is unlikely you will be able to change your travel date, however, if your booking is six months away, most hotels will accommodate a change of date. Some hotels may charge a small administrative fee for any chances (at their own discretion).

We’re more than happy to assist where we can, but any date requests need to be made with the hotel directly.

Not found what you are looking for? Submit an enquiry

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