Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

100% refund to your original payment method or credits

• Up to 24 hours before booking date

Non-refundable

• From 24 hours before the booking date

Eligibility

• Important: Infants and children must be included in the passenger headcount
• Children aged 0-14 must be accompanied by a paying adult
• Children aged 15+ will be charged the same rate as adults

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Package: Departure from Queenstown

• [Departure] pick up. You can choose to depart at the following times: 06:30, 07:00. Make sure you take part at the time you selected at booking,.This is a shared transfer and pick up could be early or late The operator will re-confirm your pick-up time in advance Please arrive at the location 10 mins before the departure time
• [Attraction/experience] 13 hour(s), Guided tour, Lake Wakatipu, Devils Staircase, Lake Te Anau, Eglinton Valley, Mirror Lakes Walk, Lake Gunn, Homer Tunnel, Milford Sound
• [Return] at Queenstown Central, You can choose to return at the following times: 19:30. Options available can vary based on the departure time you selected at booking and the duration of the itinerary.
• Day {num}

Additional information

Prohibitions & Limitations

• The activity is not recommended: PWDs (persons with disabilities)
• Please be mindful not to feed the marine / wild animals or engage in any activity that may damage the ecosystem
• Fitness Level Requirement: Intermediate What to bring
• Sunscreen / Sunglasses / Caps or hats / Raincoat or poncho / Water bottle What to wear
• Please dress accordingly depending on the day’s weather conditions
• Warm clothing / Waterproof clothing / Walking shoes Accessibility
• This activity is not wheelchair-accessible

Package: Departure from Te Anau

• [Departure] pick up. You can choose to depart at the following times: 07:30, 09:30. Make sure you take part at the time you selected at booking,.This is a shared transfer and pick up could be early or late The operator will re-confirm your pick-up time in advance Please arrive at the location 10 mins before the departure time
• [Attraction/experience] 9 hour(s), Guided tour, Eglinton Valley, Mirror Lakes Walk, Lake Gunn, Homer Tunnel, Milford Sound
• [Return] Shuttle included
• Day {num}

Additional information

Vehicle & luggage info

• Passenger capacity: 16 passengers excluding the driver Prohibitions & Limitations
• The activity is not recommended: PWDs (persons with disabilities)
• Fitness Level Requirement: Intermediate What to bring
• Sunscreen / Sunglasses / Caps or hats / Raincoat or poncho / Water bottle What to wear
• Please dress accordingly depending on the day’s weather conditions
• Warm clothing / Waterproof clothing / Walking shoes Accessibility
• This activity is not stroller and wheelchair-accessible

Package: Departure from Queenstown with return scenic flight

• [Departure] pick up. You can choose to depart at the following times: 06:30, 07:00. Make sure you take part at the time you selected at booking,.This is a shared transfer and pick up could be early or late The operator will re-confirm your pick-up time in advance Please arrive at the location 10 mins before the departure time
• [Attraction/experience] 13 hour(s), Guided tour, Queenstown, Lake Wakatipu, Lake Te Anau, Eglinton Valley, Mirror Lakes Walk, Lake Gunn, Homer Tunnel, Milford Sound, Milford Sound Flight,.Some attractions might need to skipped because of capacity or weather conditions
• [Return] Shuttle included
• Day {num}

Additional information

• If you are prone to motion sickness, we strongly recommend you take travel sickness tablets 1 hour(s) before the activity time

• Although not mandatory, it is recommended that you purchase accident and/or travel insurance before participating in this activity

• Please be responsible for your personal belongings. Klook / the operator will not be held liable for any lost belongings during the trip

• If our regular flight operator is unavailable, we may be able to arrange an alternative operator; however, this could be at an additional cost

• Flight activities are subject to availability and require confirmation with our airline partner. As dates are not always available, we will inform you accordingly. Prohibitions & Limitations

• The activity is able to accommodate the following dietary requirements: lactose intolerance / allergies / gluten intolerance / vegetarian diets / vegan diets

• Please be mindful not to feed the marine / wild animals or engage in any activity that may damage the ecosystem

• The activity is not recommended: other serious medical conditions / PWDs (persons with disabilities)

• Participants who appear intoxicated may be refused service. In this case, no refunds will be given What to bring

• Sunscreen / Sunglasses / Caps or hats / Raincoat or poncho / Cash / Water bottle What to wear

• Waterproof clothing / Walking shoes

• Please dress accordingly depending on the day’s weather conditions Accessibility

• This activity is not stroller and wheelchair-accessible Vehicle & luggage info

• Passenger capacity: 16 passengers excluding the driver