• Bookings are essential at least 24 hours in advance. Should EQ need to contact you regarding your reservation, they will do so via the email/phone number you have supplied upon making your booking 
• Present printed or smartphone voucher upon arrival

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 2 days before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 2 days before your chosen date) - 100%
• Cancellations made more than 48 hours before reservation date: no cancellation fees apply
• Cancellations within 48 hours of reservation date and no-shows: 100% cancellation fee applies

Changes to booking

48 hours’ notice is required to change a booking you have made

• For maximum comfort throughout the journey, guests should wear comfortable, light clothing (such as exercise clothing) to your session
• Bring a small bag with your bathers, a drinking bottle of water and thongs/sandals or slides to use in the wet areas

Thursday – Sunday

Availability:

• Available: Thursday – Sunday: 9am–8pm. Please arrive 15 minutes prior to session start time
• Not valid: Monday – Wednesday and public holidays
• Bookings valid to 31 March 2025
• Venue: EQ – 5/22 Kings Place, South Melbourne 3205, Victoria
• Valid for redemption at EQ Melbourne location only
• Please arrive at least 15 minutes prior to your appointment time. Late arrivals and no-shows voids offer

Important:

• Exclusions: Food, drinks, parking fees, merchandise and additional treatments
• To discuss any specific access requirements or medical conditions that may be complicated or exacerbated by the use of the EQ facilities or may require additional supervision, please get in touch with the venue directly at bookings@eq-wellbeing.com
• Please allow up to three hours for this experience, including changing time. Late arrivals will not be permitted entry. Late arrival may shorten treatment time
• Set treatment inclusions apply. No replacements/substitutions for other treatments are permitted
• Please leave your mobile phone in your locker for your session
• Any additional personal expenses must be paid directly to vendor on the day of visit
• Individual results may vary
• Please note bookings are strictly limited and cannot be guaranteed. Please book early to avoid disappointment
• Dates are subject to availability

Terms & Conditions:

• This experience is only valid for adults (18+)
• All treatments must be taken during one visit and cannot be split
• Non-combinable with any other offers, special membership discounts or promotions
• Experience may vary, subject to availability
• This experience may not be suitable for pregnant people
• EQ asks that you speak with a qualified health professional to help you decide whether EQ is appropriate for you. If you are unsure, please wait for medical clearance until you make a booking
• Partial refunds do not apply if any treatment components were possible but guests choose not to proceed, or were ineligible due to failure to meet requirements

What to Bring:

• Wear comfortable swimwear to use the sauna and spa facilities

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The venue you are attending may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

EQ

EQ is Melbourne’s first preventative wellbeing retreat designed to help individuals destress, find calm, and optimise their performance. They provide guided, evidence-based practices such as light and sound therapy, breathwork, meditation, and hot and cold therapy. EQ also emphasises community and education to support long-term well-being habits.

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