• Booking requests must be submitted at least 24 hours in advance
• After you have made your booking request, a confirmation email will be automatically sent to your nominated email address. Please note this is NOT a final confirmation, as your desired date may not be available
• Please note: Elevate DMC will be in contact within 1–3 business days to confirm your booking and arrange a time with you directly

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 1 day before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 1 day before your chosen date) - 100%
• Cancellations made more than 12 hours before departure date: no cancellation fees apply
• Cancellations within 12 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking

6 hours’ notice is required to change a booking you have made

• Formal and smart casual are acceptable dress codes during Dhow cruise
• Men and women should avoid wearing shorts for this experience
• Short skirts and sleeveless dresses are not recommended
• Slippers and flip-flops are also not allowed

Availability:

• Available every day: Hotel pick-up from 7pm (approximately); Cruise: 8.30pm–10.30pm
  • Note: Pick-up/drop-off time varies according to hotel location. Cruise boards at 8pm
• Pick-up/Drop-off point: Shared transfers from your centrally located hotel and residences in Dubai City (Deira, Bur Dubai, Sheikh Zayed, Marina)
• Please report to the Marina 30 minutes prior to the departure time for check-in and boarding. Late arrivals and no-shows voids offer
• Bookings valid to 31 December 2025

Important:

• Exclusions: Surcharges apply for additional passengers
• Any additional personal expenses must be paid directly to Elevate DMC
• Menu is subject to change. Images and sample menu have been provided as examples only
• Child rate applies for children aged 3–11. Children aged 2 and under are considered to be infants and are free of charge but are still required to be listed when booking. Children under 18 must be accompanied by a paying adult/guardian aged 18+
• Hotel transfers are shared, meaning you will share your ride with other guests
• Please allow up to three hours for this experience, including travel time

Terms & Conditions:

• No refunds will be given if the customer fails to arrive at the designated boarding time for any reason
• The cruise operator reserves the right to postpone a cruise due to inclement weather, technical issues, or force majeure
• During dry days, entertainment will be closed and alcohol will not be served as per UAE government guidelines
• Guests are fully responsible for any damage or littering caused to the boat and will be held accountable for payment
• Guests must carry original ID cards, Emirates ID, or driving licenses for residents, while tourists must provide their passports for identification purposes

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The venue you are attending may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Elevate DMC

Elevate DMC is a trusted, innovative company rejuvenating rapidly developing destinations with a dedicated, professional team.

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