• Select your preferred date and entry time when booking.
• Bookings are request-only and subject to availability.
• Ensure the full name entered at the time of booking matches the guest’s boarding pass.
• Ensure all personal details are consistent with passport and flight information.
• Once your booking request has been submitted, confirmation of the requested date, if available, will be sent to your nominated email address.
• Present a copy of your voucher and QR code to the reservations team on arrival.
• Staff will check the voucher’s validity and confirm that the details match the guest’s boarding pass.

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

100% refund to your original payment method or credits

• Up to 7 days after purchase
• As long as 72 hours before booking date

Non-refundable

• From 72 hours before the booking date

• A valid passport and boarding pass are required.
• Please ensure your booking details match your passport and flight information.
• The Plaza Premium Lounge is located in Toronto Pearson International Airport’s separate Infield Concourse.
• Please allow sufficient time to reach the Infield Concourse before your scheduled entry time.

Daily, 6am–10.30am

28th October 2026 Update: Operating hours

Important:

• Lounge access is subject to availability.
• Lounge facilities are subject to change and availability.
• Children under two accompanying a paying adult may enter free of charge. Children aged two years or over will be charged as adults.
• Any excess amount and additional purchases must be paid directly to Plaza Premium Group.
• The venue may have health, insurance or vaccination requirements. Please check these before your visit.

Terms & Conditions:

• Passes are valid only for the customer details, date and time provided at the time of booking. Please ensure all personal information is entered correctly and that details are consistent with your passport and flight information.
• Guests must be aged 21 or over to consume alcohol and may be required to provide valid identification. Plaza Premium Group abides by Responsible Service of Alcohol regulations and reserves the right to enforce them.

Please Note:

• Bookings for this offer are limited and subject to availability. This offer is not valid with any other offer.
• The entire value must be used in one visit. Any unused portion will be forfeited and cannot be used at a later date.
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website.

Plaza Premium Group

Enjoy premium luxury at award-winning Plaza Premium Lounges, the world’s largest independent lounge network serving more than 20 million travellers every year across the globe. Unwind in comfort with an excellent array of services and facilities as you enjoy a first-class experience before, after or in between flights.

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