• Select your desired entry time for the lounge when booking. Bookings are on request only and subject to availability
• Please ensure your full name and personal information at time of booking match with your boarding pass information
• After you have made your booking request, you will automatically receive confirmation of your requested date (if available) to your nominated email address
• Please note: Plaza Premium Group will be in contact within 1–3 business days to confirm your booking and arrange a time with you directly
• Download and present confirmation voucher to be checked at entry

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

100% refund to your original payment method or credits

• Up to 7 days after purchase
• As long as 72 hours before booking date

Non-refundable

• From 72 hours before the booking date

Every day

Availability:

• Available every day: 6am–1am
• Location: Plaza Premium Lounge, Level 6, near Gate 1, Departures Level, Terminal 1, Hong Kong International Airport
• Lounge opening hours are subject to change, for further details see here

Important:

• Passes valid for Plaza Premium Lounge, near Gate 1, Hong Kong International Airport (HKG) only
• Use of lounge is available for three hours OR six hours prior to international departure flight, as selected
• Complimentary access is available for children aged under 2 who are accompanying a paying adult. Children aged 2 years old or above will be charged as adults
• Children must be accompanied at all times by an adult who is at least 18 years old
• Any excess amount and additional purchases must be paid directly to Plaza Premium Group
• Must be 18+ for alcohol consumption and provide valid ID upon request
• Baggage storage is available during lounge visit only
• Guests must make sure that the area of their selected service location matches the area of the airport/terminal where their flight will depart. For example, passengers departing for International Departures will not be able to use service locations in Domestic Departures
• Surcharges apply for those who exceed the allocated access duration, payable directly to venue
• Guests shall ensure that they are at all times appropriately dressed and behave in an appropriate manner

Terms & Conditions:

• Passes valid for customer details, date and time provided at time of booking
• Lounge access is subject to availability
• Lounge facilities are subject to change and availability. Fees may apply for access to certain facilities, payable directly to Plaza Premium Group on the day
• In the event of any flight delays, Plaza Premium Lounge Management at its discretion may allow certain flexibility. However, such courtesy is subject to the availability of service(s) in order not to prevent other guests from enjoying the service(s) they have booked
• Plaza Premium Group endeavours to provide the Lounge Facilities during the hours advertised, but reserves the right to vary the hours of operation or close the lounge due to refurbishment, relocation or otherwise, in which case an alternative lounge will be provided or a refund of the charges will be made
• Departure lounges are located in the restricted area of the airport. Guests must be in possession of a valid onward boarding pass and travel documents to access the lounge. Departing passengers will need to pass through immigration and customs before proceeding to the departure lounge. Transit passengers must possess an onward boarding pass (please contact your airline for onward boarding pass details)

Cancellations:

• Group bookings of 10+ people: a minimum of 72 hours’ notice by writing to Plaza Premium Group is required in the event of cancellation of a group booking for lounge facilities. No refund will be arranged for cancellation made within 72 hours prior to the reserved service date and time.
• Bookings of less than 10 people: a minimum of 24 hours’ notice prior to the reserved service date and time must be submitted by writing to Plaza Premium Group for a cancellation
• No-shows or last-minute cancellations with less than 24 hours’ notice will be nonrefundable

Changes to Booking:

• 72 hours’ notice is required to change a booking you have made

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The venue you are attending may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• Full terms and conditions are located on the terms and conditions page of our website

Plaza Premium Group

Enjoy premium luxury at award-winning Plaza Premium Lounges, the world’s largest independent lounge network serving more than 20 million travellers every year across the globe. Unwind in comfort with an excellent array of services and facilities as you enjoy a first-class experience before, after or in between flights.

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