• Minimum 72 hours’ advance booking is required to book this service
• After you have made your booking request, you will automatically receive confirmation of your requested date (if available) to your nominated email address. Please note this is NOT a final confirmation, as your desired date may not be available
• Please note: JetQuay will be in contact within 1–3 business days to confirm your booking and arrange a time with you directly

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 2 days before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 2 days before your chosen date) - 100%
• Cancellations made more than 48 hours before departure date: no cancellation fees apply
• Cancellations within 48 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking

48 hours’ notice is required to change a booking you have made. Fees may apply for changes to bookings

On request

Availability:

• Available on request: Services operates between 7.10am–9.59pm (maximum time for completion of service is 75 minutes)
• Not valid: Black out dates including 21 & 22 May 2024; 16 & 17 June 2024; 8 & 9 August 2024; 18– 24 September 2024; 30 & 31 October 2024; 23 – 26, 30 December 2024; 1 & 2 January 2025; 27 January – 1 February 2025
• All passengers are required to arrive at JetQuay CIP Terminal at least 120 minutes before scheduled departure time. If you are travelling in a group and intend to undertake the tax refund process, please arrive at CIP Terminal at least 150–180 minutes before scheduled departure time
• JetQuay reserves the right to redirect passengers to main terminal if they do not arrive within 120 minutes prior to their departure time (based on operational requirements, e.g. proxy check-in, etc.)
• Dates are on request and subject to availability
• Bookings valid to 31 March 2025

Important:

• Exclusions: Food, drinks, and hotel transfers. Valid for Arrival or Departure, as selected
• Services are valid at Singapore Changi Airport only (SIN) for flights only. Valid for Arrivals at Terminals 1, 2 and 3 ONLY
• Ensure that you have valid travel documents (passport, visa, etc.)
• Ensure compliance with the respective Security, Immigration, and Customs regulations
• Passengers are subject to the respective airline’s conditions of carriage for passengers and baggage
• Any receiving/sending-off party (non-travelling persons) is limited to two persons per event booking and must be waiting at the CIP terminal main lobby area
• Non-travelling passenger/receiving/sending party is chargeable at SG$50 Per Pax (subject to taxes) when consuming JetQuay lounge food and drinks
• JetQuay will not be liable in any way for any consequences that arise from non-compliance with the above regulations
• On the day of travel:
  • You should arrive at JetQuay at least two (2) hours before the scheduled departure time
  • If you are eligible for GST refunds, please allow for an additional time of up to 30 minutes
  • Check-in counters will close in accordance with airline regulations

Terms & Conditions:

• Maximum time for completion of service is 75 minutes for both Gateway & Quayside Arrival services
• No charge for children aged 0 to 24 months. Any child above 24 months of age will be considered as one full adult passenger
• JetQuay shall not be liable for any service lapse should the Signage/Paging Board not be acknowledged by the passenger
• Additional charges may also apply for odd-sized luggage
• Please enquire with JetQuay directly for all other airline restrictions
• The personal data information provided may be shared with our 3rd Party service providers for the delivery of the service
• Immigration & Checkpoints Authority of Singapore has the final authority whether to grant priority clearance to travellers
• It is the passenger’s responsibility to ensure that they are at the correct Terminal (CIP Terminal) for departure. JetQuay will not be responsible for any no-show fees resulting from passengers departing from the wrong Terminal
• Departure through CIP Terminal is not available for Low-Cost Carriers, as well as US-based airlines, such as United Air and Delta Airlines. Please enquire with JetQuay for all other airline restrictions
• Mode of transfer for each service is at JetQuay Operation’s discretion

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The venue you are attending may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

JetQuay

JetQuay, Singapore’s premier private terminal, offers discerning travelers the ultimate VIP treatment at Singapore Changi Airport. With bespoke services and a luxurious lounge, every journey to and from Singapore is hassle-free with personalised assistance and deluxe amenities.

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