• Booking requests must be submitted at least 24 hours in advance
• Booking requests must provide full names of all passengers, contact phone number, flight numbers, departure date, departure time and pick-up/drop-off location. If you require an infant seat, please note in your request
• After you have made your booking request, a confirmation email will be automatically sent to your nominated email address. Please note this is NOT a final confirmation, as your desired date may not be available
• Please note: Welcome Incoming Services or Transporte San Miguel will be in contact via email within 1–3 business days to confirm your booking and arrange a time with you directly
• Please note: Please have your main contact number active once landed, as it may be used for main communication either by regular call, text message or through internet call connection (such as WhatsApp)

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• Up to 1 day before your chosen date - 100%
• Up to 7 days after purchase - 100%
• Cancellations made more than 24 hours before departure date: no cancellation fees apply
• Cancellations within 24 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking

24 hours’ notice is required to change a booking you have made

Availability:

• Available on request
• Valid for the travel location selected at the time of purchase only — please make your selection carefully
• Please note: Please have your main contact number active once landed, as it will be used for main communication to be in touch with the driver either by regular call, text message or through internet call connection (such as WhatsApp)
• Bookings valid to 15 July 2025

Important:

• Exclusions: Additional stops during transfer, food and drinks, and optional gratuities for your driver
• Infant & Child booster seats: Infant or child seats are available on request at no extra charge (maximum two per vehicle permitted). Alternatively, guests can bring their own
• Rates may be subject to change depending on additional governmental taxes or fees
• Any changes to taxes will be communicated and applied to transfer affected as per date applicable by law
• Punta Cana pick-up/drop-off transfers can be requested from any resort or location within the Punta Cana region 23000
• Michès Playa Esmeralda Resort transfers are available to or from the resort to Punta Cana International Airport (PUJ) only. Alternative stops cannot be accommodated

Terms & Conditions:

• Rates are per vehicle and are valid for one-way travel to specified destination only
• One passenger is considered as one infant, one child, or one adult
• Maximum wait time for a transfer is one hour. Late arrivals exceeding one hour and no-shows will void offer and no refunds apply. If there are changes to your flights, please advise ahead of time with as much notice as possible by contacting Welcome Incoming Services’s WhatsApp at 849 657 8901
• Vehicle is subject to change depending on availability without notice. The appropriate vehicle type will be allocated based on number of passengers

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused amount will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Welcome Incoming Services

Welcome Incoming Services is the Dominican Republic’s premier shared and private transfer service. They specialise in airport transfers to major resorts with air-conditioned vehicles.

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