7-Night Queenstown Ski Adventure

7-Day Change of ‘No Questions Asked’ Refund Guarantee:

Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings and flights which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 90 days prior to the departure date.

Following the 7-Day Change of Mind Guarantee period,

• Name corrections may incur a fee
• Name changes are not permitted

Booking Summary: After you book, please follow the instructions in your booking summary email and ensure you complete your traveller information details within 7 days.

• Please note, this initial email is not your tour confirmation. Tours often require a minimum amount of travellers to go ahead, so your departure may not be guaranteed immediately
• Once there is an update on the status of your tour, you will be contacted via email by a member of our Trusted Partner Tour Operator, and they will advise if the tour has been confirmed. Please do not book flights or make any non-flexible arrangements until you receive this update.
• Should you require assistance with your tour, please contact our Trusted Partner Tour Operator at trustedpartnertours@luxuryescapes.com who will be happy to assist with any of your queries and who will support you right up until you return from your journey.

Please allow for travelling time. Flights are not included in your package and must be purchased separately. It is your responsibility to make your own travel arrangements and ensure that you arrive in Queenstown on your chosen start date. If your chosen departure date is guaranteed at the time of booking, you may be able to purchase flights immediately. If your departure date is not yet guaranteed (still pending minimum numbers), flights should not be booked until you receive an update on the status of your package.

Booking Process

• Select which package option you would like, taking care to choose the correct date and room capacity (Twin Room or Solo Traveller)
• Click on the green ‘Check Availability’ tab
• Using the plus or minus, adjust the number of people you would like to book then click the ‘View Available Dates & Prices’ tab
• Click the blue ‘Select’ button then the green ‘Review & Payment’ tab at the bottom right of the screen
• Fill out your preferred payment method and click the green ‘Pay Securely Now’ tab
• Once your order is complete, you will receive your Luxury Escapes automated booking summary email (this is not your tour confirmation)
• You will then be contacted by the Trusted Partner Tour Operator who will collect your Traveller Details
• The Trusted Partner Tour Operator will then also contact you to advise if your tour is confirmed. If your chosen tour departure date is guaranteed at the time of booking, you may be able to purchase flights immediately. If your tour departure date is not yet guaranteed (still pending minimum numbers), flights should not be booked until you receive an update on the status of your tour.
• Should you require assistance with your tour, please contact your Trusted Partner Tour Operator (refer to your booking summary email for their contact details). Alternatively, contact trustedpartnertours@luxuryescapes.com.

IMPORTANT: The Twin-Room Package is valid for TWO PEOPLE (based on twin room). Please note, the twin room package includes a queen bed that cannot be split. Solo travellers will get their own room throughout their ski package.

Please note that packages cannot be split.

Please note, date changes are not permitted for this package.

Itinerary Amendments & Changes

Occasionally our itineraries are updated prior to departure. This may be to accommodate changes in weather, public holidays, common seasonal changes to timetables and transport routes, and unforeseen circumstances.

In the event of a change in itinerary (due to safety or events outside of our control) which results in cancellation or change fees in respect of flights (or other parts of your travel) we will notify you as soon as practicable.

You will be responsible for any associated costs or will otherwise have the right to a refund (less any costs incurred or paid to third parties).

Surcharges

After completing your booking, your tour cost may be subject to additional surcharges as a result of factors beyond the control of Luxury Escapes.

Where the cost of delivering your selected tour materially increases between the time of purchase and delivery, Luxury Escapes reserves the right to increase the balance due. Increases may be in relation to, but not limited to, currency fluctuations, taxes, airfares, fuel surcharges, tour costs, or government changes due to Covid-19 health and safety restrictions. A material increase will be considered once in excess of 10% of the package price.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to website’s terms and conditions.

Accommodation

Accommodation for the duration of your tour is included in the Tour package.

This ski package includes accommodation at the following hotels:

• Queenstown — Holiday Inn Express & Suites Queenstown, an IHG Hotel (Standard Room)

Please note:

• Accommodation is subject to availability and may be substituted for a hotel of a similar or higher standard without notice.
• Rooms will be made available after 3pm on the day of arrival. Checkout is required by 10am. Early check-in and late checkout may be available upon request. Subject to availability. Additional fees may apply.
• Maximum room capacity (Twin Share) is two adults. Maximum room capacity (Solo) is one adult.

Ski Passes

• The included ski passes are valid for five full days across both Coronet Peak and The Remarkables. They do not need to be used consecutively but must be used within 14 days of the first day the pass was activated.

Baggage Restrictions

• No baggage restrictions apply. Guests should adhere to airline guidelines.

Airport Transfers

• Roundtrip shared airport transfers are included in your package.
• Please note you are booked on a shared ride shuttle service which means multiple flights/hotel pick up and drop-offs per service. This is not a meet-and-greet service. Flight and accommodation details are required to book this item.
• For airport transfers, the luggage limit is two suitcases per person. Extra and larger pieces such as surfboards, skis, snowboards & bicycles may be charged extra by the supplier.
• Please contact trustedpartnertours@luxuryescapes.com to reserve your transfers.

Mountain Transfers

• Daily transfers between the hotel and the mountain base are included in your package.
• Mountain transfers must be pre-booked each day to guarantee a seat. Transfers can be amended once in Queenstown, however, if amended the night prior, you may not be guaranteed a seat.
• Please contact trustedpartnertours@luxuryescapes.com to reserve ski transfer seats.

Inclusions

• Seven nights of accommodation at Holiday Inn Express & Suites Queenstown, an IHG Hotel
• Daily Express Start breakfast
• Five-day early bird mountain lift pass to use across The Remarkables and Coronet Peak
• Five-day roundtrip hotel transfers to The Remarkables and Coronet Peak
• Shared roundtrip airport shuttle transfers

Exclusions

• Roundtrip international flights
• Visas
• Single supplement
• Meals/drinks not stated in the itinerary
• Optional activities/tours, personal expenses/transfers not mentioned
• Travel insurance (recommended)
• Tips and gratuities
• Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Optional Add-Ons

• Sightseeing bundle one; from A$463 per person.
  • Day 3: Small group coach and Milford Sound cruise day tour w. packed lunch
  • Day 6: Twilight craft beer and wine tour
• Sightseeing bundle two; from A$731 per person.
  • Day 3: 30-minute ‘Grand Circle’ helicopter tour
  • Day 6: Full-day gourmet food and wine tour

Optional add-ons are payable direct to the local tour operator.

Age & Group Restrictions

This tour is restricted to guests ages 18 years and older.

Minimum number for this tour to operate is one guest. If your chosen tour departure date is guaranteed at the time of booking, you may be able to purchase flights immediately. If your tour departure date is not yet guaranteed (still pending minimum numbers), flights should not be booked until you receive an update on the status of your tour.

Maximum tour capacity is two guests.

Please note that this tour is not exclusive to Luxury Escapes guests, and you may be travelling with other members of the public.

Transfers

Arrival and departure transfers are only available on the first and last day. Please note, arrival and departure transfers are included between the hours of 6am and 6pm. If you arrive outside these hours a supplement may apply.

Please note ‘Private Transfers’ refers to transfers that are exclusive for your Luxury Escapes group and may be shared amongst other members of your group if arriving on the same flight or another flight arriving within a 30-minute window.

Flight details can be added to your Traveller Forms via ‘My Escapes’, and will be required 90 days prior to travel in order to confirm your transfers.

Travel Insurance

Travel insurance is strongly recommended. Luxury Escapes recommends purchasing travel insurance as soon as possible after purchasing this package. For further information or support in booking travel insurance, reach out to trustedpartnertours@luxuryescapes.com.

Passports & Visas

• A visa may be required. It is the traveller’s responsibility to ensure they’re holding a current visa for the countries they’re visiting. If the traveller is on a non-Australian passport, a valid re-entry visa may be required.
• Important: Please start arranging your visa at least 6-8 weeks prior to departure to account for any delays due to consulate operating hours and processing time.
• A valid passport with a minimum validity of 6 months beyond your return travel date is required for all passengers (including children and infants).

Traveller Details

• Traveller Details must be completed for each individual traveller. This information can be added directly to your ’My Escapes’ account.
• Travellers must advise of any medical conditions, mobility restrictions or dietary requirements. Failure to provide such information in advance of your tour may result in an inability to cater to your requirements.
• Special dietary requirements can be catered for in most cases, however, on occasion this may not be possible due to location, lack of availability of unique ingredients, and other extenuating circumstances. It is always advised to carry any necessary supplies with you.
• Photo ID must be supplied for all travellers. Failure to provide valid photo ID will result in your booking being cancelled and all monies paid remaining non-refundable.
• For all international tours, a digital copy of your passport must be provided for each guest at least 90 days prior to your tour departure.
• Should you require any assistance with your traveller details, please contact our Trusted Partner Tour Operator at trustedpartnertours@luxuryescapes.com.

Health and Fitness Acknowledgement:

• Guests may be required to provide evidence of proof of vaccination against Covid-19 from our ground operator prior to departure.
• Travellers acknowledge that they are required to have a good level of health and fitness to undertake the activities in this tour.
• There are limitations to the degree of accommodations that can be made if travellers are unable to partake in the included activities on this tour. Please consider suitability as additional costs could apply.
• Travellers also acknowledge and agree that neither Luxury Escapes nor the tour provider will be able to provide medical or other assistance in the event that they are unable to complete any aspect of the tour as a result of their health or physical condition (nor is Luxury Escapes liable for any loss, damage, expense, injury or death arising from such).