Located in Cancun’s prestigious hotel zone, Kempinski Hotel Cancún offers guests easy access to the region’s famed pearl-white sands, upscale shopping boulevards and Mayan ruins – the ancient city of Tulum is just a 90-minute drive away. The hotel is located approximately a 20-minute drive from Cancun International Airport (CUN). Airport transfers are not included in your package, but the hotel’s dedicated guest concierge can assist with booking private airport transfers for a surcharge. See Fine Print for details.
Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Mandatory
You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: USD 4.96 per accommodation, per night
- Resort fee: USD 58 per accommodation, per night
The resort fee includes:
- Additional inclusions
We have included all charges provided to us by the property.
Optional
- Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
- Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
- Rollaway bed fee: USD 50.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
On bay
No cribs (infant beds) available
By ocean
EarthCheck
Car recommended
Property follows a brand or regulatory agency’s sanitization guidelines Commitment to Clean (Marriott)
Professional property host/manager
The following applies to select packages only
- The included food and drinks credit must be used during your stay. Any unused credit will be forfeited and is not transferable or redeemable for cash. May not be used at Fantino and Club Grill. May be used for room service and minibar. Credit will be presented at check-in.
- Club Lounge access includes access to a private lounge with sunset views, private check-in and checkout, dedicated concierge services, canapes and drinks from 7am to 10pm, live egg cooking station during breakfast, and the services of a mixologist during cocktail hour.
- A compulsory sanitation fee of US$1.40 per room, per night, is payable direct to the hotel.
- To arrange airport transfers, please email your arrival and departure information to concierge.cancun@kempinski.com. Transfers must be booked at least 48 hours before your arrival. Return transfers are available for a surcharge of US$200; one-way transfers are US$100. Prices include all taxes and are per vehicle (SUV) with space for up to five guests with luggage. Surcharges are payable direct to the hotel. Larger vehicles can be arranged, subject to availability. Prices are subject to change.
Know Before You Go
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
- A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
- A fee for a mandatory New Year’s Eve gala dinner is included in the total price displayed for stays on December 31.
- A fee for a mandatory New Year’s Day gala dinner is included in the total price displayed for stays on January 1.
- Up to 2 children 17 years old and younger stay free when occupying the parent or guardian’s room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is recommended for transportation to and from this property.
- Guests can access their rooms with a mobile device.
Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions
Updated 10 July 2024, 9.14am AEST: Airport transfer information has been added to Location and Fine Print below.
Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.
Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.
Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Mandatory
You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: USD 4.96 per accommodation, per night
- Resort fee: USD 58 per accommodation, per night
The resort fee includes:
- Additional inclusions
We have included all charges provided to us by the property.
Optional
- Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
- Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
- Rollaway bed fee: USD 50.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
On bay
No cribs (infant beds) available
By ocean
EarthCheck
Car recommended
Property follows a brand or regulatory agency’s sanitization guidelines Commitment to Clean (Marriott)
Professional property host/manager
The following applies to select packages only
- The included food and drinks credit must be used during your stay. Any unused credit will be forfeited and is not transferable or redeemable for cash. May not be used at Fantino and Club Grill. May be used for room service and minibar. Credit will be presented at check-in.
- Club Lounge access includes access to a private lounge with sunset views, private check-in and checkout, dedicated concierge services, canapes and drinks from 7am to 10pm, live egg cooking station during breakfast, and the services of a mixologist during cocktail hour.
- A compulsory sanitation fee of US$1.40 per room, per night, is payable direct to the hotel.
- To arrange airport transfers, please email your arrival and departure information to concierge.cancun@kempinski.com. Transfers must be booked at least 48 hours before your arrival. Return transfers are available for a surcharge of US$200; one-way transfers are US$100. Prices include all taxes and are per vehicle (SUV) with space for up to five guests with luggage. Surcharges are payable direct to the hotel. Larger vehicles can be arranged, subject to availability. Prices are subject to change.
Know Before You Go
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
- A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
- A fee for a mandatory New Year’s Eve gala dinner is included in the total price displayed for stays on December 31.
- A fee for a mandatory New Year’s Day gala dinner is included in the total price displayed for stays on January 1.
- Up to 2 children 17 years old and younger stay free when occupying the parent or guardian’s room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is recommended for transportation to and from this property.
- Guests can access their rooms with a mobile device.
Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions
Updated 10 July 2024, 9.14am AEST: Airport transfer information has been added to Location and Fine Print below.
Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.
Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.
Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.