Andaz Mayakoba Resort Riviera Maya

Located along Playa del Carmen on Mexico’s lush Caribbean coast, Andaz Mayakoba Resort Riviera Maya is positioned among tranquil jungle surrounds, yet in close proximity to the vibrant nightlife and shopping of La Isla and Paseo del Carmen. The resort offers a range of local activities to guests, including sunrise yoga on pristine white-sand beaches, and eco-adventures through lush mangroves or the Rio Secreto.

The hotel is located an approximately 35-minute drive from Cancun Airport (CUN). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Valid for travel until 30 January 2024 (bookings must be made before 1 November 2023).

Blackout Dates Apply. Dates are identified in the Booking Calendar.

Surcharge: A non-refundable surcharge per room, per night, applies for certain dates and is payable at the time of booking. Dates and prices are identified in the Booking Calendar.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details.

Check Availability: To confirm your dates of stay at purchase, click on ‘Check Availability’ and select your preferred package. Use the calendar to browse and select available dates. Dates with a surcharge are identified.

Buy Now, Choose Dates Later: If you want to secure this offer and don’t know when you want to travel please select ‘Buy Now, Choose Dates Later’. This will secure your package and give you the flexibility to choose your travel dates — within the book by and validity period and subject to availability. To select dates post-purchase, simply select ‘My Escapes’ under the ‘My Account’ tab and follow the prompts.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings, flights and deposit fee, if applicable, which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 14 days prior to the check-in date. Excludes flight and service fee, if applicable.

Flexible Cancellation: You can cancel your booking for credit up until 45 days prior to the original check-in date. This can be done via self-service in your ‘My Escapes’ account. Your credit will be valid for 12 months from the date of cancellation. Credits are not transferable and cannot be redeemed for cash. Excludes service fee, if applicable.

Please note this does not apply to flights booked with us. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).

Date Changes: If you need to amend your booking, you are permitted ONE date change up until 45 days before your original check-in date. Please contact our 24/7 customer service team to enquire. Subject to availability and surcharges.

Please Note:

• Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.
• Daily buffet breakfast is served at Cocina Milagro between 7am and 11am.
• Dining Credit: The included food and drink credit must be used during your stay. Any unused credit will be forfeited and is not transferable or redeemable for cash. Credit may be used towards any food and drink purchase, including room service and minibar refill. No minimum spend applies. The credit will be deducted from your total room charge at check out and may not be used in conjunction with any other offer.
• Resort fees included in your package covers VAT, Occupancy Tax, Environment Tax, daily service charge and daily resort fee, and exclusive resort benefits, including:
  • Welcome gift upon arrival
  • In-room healthy minibar, with healthy snacks and nonalcoholic drinks
  • On-property transportation service by chauffeured golf carts 24/7
  • Bikes available to tour throughout the property
  • Access to Kimbo Kids’ Club from 9am to 5pm
  • Flip-flops in guest rooms
  • Transportation for up to five people per boat on the waterways within the Mayakoba resorts from 9am to 5pm. Reservation required.
  • Transportation to El Camaleón Golf Course, Mayakoba’s tennis courts, and paddle courts from 9am to 12pm
  • Non-motorised watersports
  • Local telephone calls
  • Self-parking
  • Premium Wi-Fi throughout the resort and in meeting rooms
  • Wellness activities
• The in-room healthy minibar is refilled one time each day free of charge. Additional refills on the same day will incur a surcharge of US$30 per occurrence.
• This hotel only accepts credit cards, debit cards and, where applicable, other contactless forms of payment. It is a cash-free environment.
• Airport transfers are available for an additional US$185 each way.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.

*Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.