Signature Series: Sri Lanka Santani Wellness Retreat with Bec Judd + Singapore Airlines Flights

Booking Summary: After you book, please follow the instructions in your booking summary email and ensure you complete your Traveller Details in full.

• Luxury Escapes asks that you please complete the Traveller Details form in your ‘My Escapes’ account within 7 days of booking. Following its completion, our Tours Concierge Team will be in touch to assist with any additional arrangements – including flights.
• Traveller Details are required in full to confirm all arrangements for your tour. Please complete the Traveller Details form as soon as possible in your ‘My Escapes’ account. Failure to complete the form within 180 days of departure may result in losing your spot on the tour.
• Should you require assistance with your tour, please contact our Tours Concierge Team at tours@luxuryescapes.com, who will be happy to assist with any of your queries and who will support you right up until you return from your journey.

7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee:

• Our 7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee and Date Change policy does not apply to this tour. Deposits are non-refundable and non-transferable.
• After final payment is received, bookings are non-refundable unless otherwise provided for in our refund policy, or as required by Australian Consumer Law, your local law or as otherwise provided for in the Fine Print.

Date Changes

• With one departure only, date changes are not applicable for this tour.

Itinerary Amendments & Changes

• Occasionally our itineraries are updated prior to departure. This may be to accommodate changes in weather, public holidays, common seasonal changes to timetables and transport routes, and unforeseen circumstances.
• In the event of a change in itinerary (for safety reasons or due to events outside of our control) that results in cancellation or change fees toward flights (or other parts of your travel) we will notify you as soon as practicable.
• You will be responsible for any associated costs or will otherwise have the right to a refund (less any costs incurred or paid to third parties).

Surcharges

• After completing your booking, your tour cost may be subject to additional surcharges due to factors beyond the control of Luxury Escapes.
• Where the cost of delivering your selected tour materially increases between the time of purchase and delivery, we reserve the right to increase the balance due. Increases may be in relation to, but not limited to, currency fluctuations, taxes, airfares, fuel surcharges, tour costs or government changes due to health and safety restrictions. A material increase will be considered one in excess of 10% of the package price.
• Fine Print and package inclusions are accurate at the time of purchase and not subject to change, unless updates or corrections are specifically noted in the latest Fine Print with a timestamp. Please check the Fine Print prior to departure for any updates.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to website’s terms and conditions.

Accommodation for the duration of your tour is included in the Tour package.

• You can find relevant accommodation details for each day of the itinerary on the Tour offer page, or in your ‘My Escapes’.

Please note:

• Accommodation is subject to availability and may be substituted for a hotel of a similar or higher standard without notice.
• Rooms will be made available after 2pm on the day of arrival. Checkout is required by 12pm on Day 9 or Day 14. Early check-in and late checkout may be available upon request, subject to availability. Additional fees may apply.
• Maximum room capacity (Twin Room) is two adults. Maximum room capacity (Solo) is one adult.
• All special requests, such as those regarding bedding preferences, are subject to availability and can only be confirmed upon check-in. Room assignments and bedding configurations may vary based on the destination and hotel policies, and are handled directly by the hotel staff. Bedding preferences for Pulman Maldives Maamutaa should be directed to the hotel ahead of travel.
• Maldives Extension – Green Tax: Please note a US$12 green tax per person, per night applies, payable directly to the hotel.

Pre- & Post-Tour Accommodation

Pre- and post-tour accommodation can be booked to extend your stay before or after your tour by contacting our Tours Concierge Team at tours@luxuryescapes.com.

Luxury Escapes uses a range of accommodation partners. For pre- and post-tour accommodation options where we can offer the same hotel as the start and end of your tour, your pre- and post-tour accommodation will be booked independent of your tour. If the hotel for your tour changes, this will be independent of your pre- or post-tour accommodation booking. In this instance, change fees may apply on your pre- or post-tour accommodation. If you choose to change, change fees can be found in your ‘My Escapes’.

For pre- and post-tour accommodation bookings, you may be required to check out of your room and check in again on the first or last day of your tour. You will need to confirm these details directly with the hotel.

Please contact the Tours Concierge Team at tours@luxuryescapes.com for further information.

• Green Tax (Maldives Extension only)
• Visas
• Single supplement
• Meals/drinks not stated in the itinerary
• Optional activities/tours, personal expenses/transfers not mentioned
• Travel insurance (required)
• Tips and gratuities
• Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

• Passengers are permitted one piece of baggage with a maximum weight of 20kg on tour.
• Passengers are permitted one additional, smaller piece of hand-luggage with a maximum weight of 7kg on tour.

Transfers

• Arrival and departure transfers are available on the first and last day of your tour only.
• If you have booked your pre- and post-tour accommodation through Luxury Escapes, transfers may be available for select tours
• If you have booked pre- or post-tour accommodation outside of Luxury Escapes, you will forfeit your complimentary airport transfers.
• Please note ‘Private Transfers’ refers to transfers that are exclusive for your tour group and may be shared among other members of your group if arriving on the same flight or another flight arriving within a 30-minute window.

International Flights with Singapore Airlines

• All flight arrangements as advertised with Singapore Airlines are subject to availability. In the event flights with Singapore Airlines cannot be provided you will be offered a suitable alternative on a full-service carrier.
• Return airfares for one adult is included in your package. Prices shown are indicative only.
• Final prices will be based on your departure airport. Please ensure you choose the correct departure city during checkout.
• Please ensure you plan any transfers according to your flight’s arrival and departure times.
• Flight Change of Date: Changes may be possible and will depend on the type of fare purchased. Additional airfare and tax charges may apply. Please check the flight terms and conditions during checkout for full details. Service fees and/or airline change fees may apply.
• Flight Cancellations: Cancellations may be possible depending on the airline and fare you select during the checkout process. Some fares may be non-refundable. Please check the flight terms and conditions during checkout for full details. Service fees may apply.
• After booking your tour, a member of our flights team will be in contact to request your preferred arrival and departure dates for included flights. Due to scheduling, airport location and availability, we may not be able to secure availability specific to your request. Until we have confirmed your details, flights are on request only. For requests to travel outside of the main arrival and departure dates, a surcharge for the difference in fare may apply.
• Additional Accommodation Needs: If your flight arrival or departure times fall outside of the main tour schedule, you may incur additional charges, such as booking an additional night’s accommodation before or after your tour at your own expense, as well as forfeiting any pre-arranged transfers.
• For waitlisted passengers: A concierge will contact you if a waitlisted spot becomes available. Travelling with Singapore Airlines and advertised flight prices are not guaranteed and will be updated based on availability.

Dietary Requirements

All travellers must notify us of special dietary requests at the time of booking. Although we will use reasonable endeavours to accommodate requests, we cannot guarantee requests will be met by suppliers. On tour, meals are prepared based on the availability of ingredients in each destination. Please keep in mind that specific meal requests may not be available at every stop.

Please be advised that food and drink locations are not owned or operated by us. It is your responsibility to check that meals and drinks meet your requirements. We expressly disclaim any liability for meals or drinks that contain allergens.

Tipping

• Tipping and gratuities are not included in the package and are at your own discretion. As a guide, approximately US$12-US$15 per person, per day, is the industry standard.

Please Note

• This tour has a maximum of 32 travellers.
• Daily wellness treatments can be redeemed between 8.30am and 6.45pm. Please note that treatment and consultation start times may vary slightly, depending on the duration of each session. However, Santani Wellness Kandy will work to ensure each guest receives their scheduled treatment without compromise.

JAGGAD Activewear Inclusion

• Each Lux Plus+ guest on the tour is entitled to receive one (1) three-piece gift set from JAGGAD.
• The retail value of this inclusion is approximately A$200 per person.
• Please note that the primary range consists of women’s activewear. For any male guests, a suitable alternative, such as a core tank top or t-shirt, will be selected from available options.

Maldives Extension Fine Print

• Transfer Details:
  • Guests travelling onward to Maldives for the extended itinerary will be required to depart Santani Wellness Kandy early in the morning on Day 9, and as such may not have time for available retreat activities on this day.
  • Guests are advised that they should provide international flight details to the resort at least 14 days before arrival to ensure that transfers can be arranged. Domestic transfers are arranged to meet international flight arrivals, but occasionally a small wait in the arrivals lounge may be required.
  • The resort is located approximately a 55-minute flight and 15-minute speedboat from Malé’s Velana International Airport (MLE). Transfers include return 55-minute domestic flights from Malé’s Velana International Airport (MLE) to Kooddoo Airport (GKK) and 15-minute speedboat transfers onward to your resort.
  • Please note, the flight from Malé’s Velana International Airport (MLE) to Kooddoo Airport (GKK) is an economy class flight.
• The earliest scheduled domestic flights depart Malé for the resort at 7:30am. The latest domestic flights depart for Malé at 7:45pm.
• Pullman Maldives Maamutaa Details:
  • Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.
  • Included unlimited free-flow drinks includes cocktails, liquours and spirits, mocktails, soft drinks, tea, coffee and wines.
  • All packages include complimentary snorkelling equipment, a daily scuba diving lesson, kids club access, resort classes, activities, and one free tank dive when you book four dives.
  • Menu restrictions apply for both dining and drinks. Extra charges apply for speciality items.
  • Daily use of non-motorised water sports is for 60 minutes per day only and is subject to availability and weather conditions.
  • Phat Cameleon opens for dinner 6.30pm–10pm, but is closed on Fridays.
  • Mélange opens daily, with breakfast 7am–10.30am, lunch 12.30pm–2.30pm and dinner 6.30pm–10pm.
  • Souq Oven opens daily, with lunch 12.30pm–3pm and dinner 6.30pm–10pm.
  • The minibar is refilled once daily on request, additional refills are chargeable.
  • Guests must be aged 18+ for alcohol consumption and provide valid ID upon request.
  • Pullman Maldives Maamutaa abides by local alcohol regulations and has the right to enforce them.
  • Laundry service is not included in the All-Inclusive package.
  • Bookings are required for spa, activities and excursions and some experiences are subject to availability and weather conditions.
  • Non-motorised water sports include stand-up paddleboards and kayaks only.

Travel Insurance

Travel insurance is required on all our tours, which (at a minimum) covers medical expenses and repatriation. You may not be permitted to join the tour group if evidence of travel insurance is not provided prior to your trip. If you are unable to obtain travel insurance for whatever reason, you may be required to sign a waiver and/or provide a letter from a medical practitioner which confirms you are fit for travel. For any enquiries regarding travel insurance, please call 1300 88 99 00 or email sales@luxuryescapes.com.

Passports & Visas

• A visa may be required. It is the traveller’s responsibility to ensure they hold a current visa for the countries visited on tour. If the traveller is on a non-Australian passport, a valid re-entry visa may be required.
• You are responsible for visas, entry, health and other requirements, and any documents required by laws, regulations, orders and/or requirements of countries visited. Luxury Escapes and/or its servants and agents are not responsible for passport and visa requirements or for any loss you sustain for failing to comply with laws, regulations, orders and/or requirements of countries visited.
• A valid passport with a minimum validity of 6 months beyond your return travel date is required for all passengers (including children and infants).

Traveller Details

• Traveller Details must be completed for each individual traveller.
• Travellers must advise of any medical conditions or dietary requirements. Failure to provide such information in advance of your tour may result in an inability to cater to your requirements.
• We work with exceptional local tour providers to present uniquely crafted packages that encompass sightseeing tours and excursions. Our tour provider partners are dedicated to making every effort to accommodate specific requirements. However, it should be noted that the extent to which they can address mobility and accessibility needs may vary, depending on the nature of the sightseeing tour and activities involved. Please contact tours@luxuryescapes.com so we can advise whether your specific needs can be accommodated.
• Special dietary requirements can be catered for in most cases, however, on occasion this may not be possible due to location, lack of availability of unique ingredients, and other extenuating circumstances. It is always advised to carry any necessary supplies with you.
• Passport details are required for all bookings. In some cases, a digital copy of your passport may be requested by Luxury Escapes to book certain elements of your trip.
• Names on your booking and in your traveller details need to match your passport. If incorrect, any fees incurred to make changes to internal flights for on-ground arrangements will be at the cost of the traveller.
• If a photo of your passport is requested, failure to provide valid photo ID will result in your booking being cancelled and all monies paid remaining non-refundable. When requested, a digital copy of your passport must be provided for each guest at least 90 days prior to your tour departure.
• Should you require any assistance with your Traveller Details, please contact our Tours Concierge Team at tours@luxuryescapes.com.

Tour Pace

• It’s important to note that specific activities and intensity levels may vary between different tour operators and destinations. When selecting a group tour, it’s advisable to carefully review the itinerary, activity descriptions and fitness requirements to ensure a suitable match for your preferences and physical capabilities.
  • Relaxed: Leisurely pace with limited walking or physical demands. Opportunity for ample free time and leisure activities. Suitable for individuals seeking a laidback experience.
  • Moderate: Usually more than one day in a location. Balanced mix of exploration and physical engagement. Suitable for participants with a reasonable level of fitness. Exploring cities on foot, visiting landmarks and guided excursions. Requires a moderate level of stamina and physical activity.
  • Active: Activities most days. Generally, not staying in a location for two days or more. Suitable for participants with high fitness levels and a sense of adventure.

Travel Styles

• Fully Guided Tour: A dedicated tour director and driver will accompany you for the entire trip. In some cases, you may have different tour directors in different regions. If your tour spans multiple countries, any internal flights included will not be escorted.
• Partially Guided Tour: You’ll have a tour driver and local guides at specific locations or portions of the trip, but not the entire time. There might be different local guides for different regions.
• Self-Guided Tour: You will not have a guide for your trip. You will be provided detailed trip notes with elements, such as accommodation and transport, pre-booked for you.

Health and Fitness Acknowledgement:

• Travellers acknowledge that they are required to have a good level of health and fitness to undertake the activities on this tour.
• There are limitations to the degree of accommodations that can be made if travellers are unable to partake in the included activities on this tour. Please consider suitability as additional costs could apply.
• Travellers also acknowledge and agree that neither we nor the tour provider will be able to provide medical or other assistance in the event that they are unable to complete any aspect of the tour as a result of their health or physical condition (nor are we liable for any loss, damage, expense, injury or death arising from such).

Your tour begins and ends at Colombo Bandaranaike International Airport (CMB), with return airport transfers.

Please book your flights to arrive at Colombo Bandaranaike International Airport (CMB) at any time on Day 1 and depart from Colombo Bandaranaike International Airport (CMB) after 10pm on Day 9. For the Maldives extension itinerary, please book your flights to depart from Malé’s Velana International Airport (MLE) at any time on Day 14.

Return international economy-class flights from Sydney (SYD), Melbourne (MEL), Brisbane (BNE) or Perth (PER) are included in your package. Departures from other cities are available for a surcharge. Please see ‘Important Information’ for details.

Please Note: After booking your tour, a member of our flights team will be in contact to request your preferred arrival and departure dates for included flights. Due to scheduling, airport location and availability, we may not be able to secure availability specific to your request. Until we have confirmed your details, flights are on request only. For requests to travel outside of the main arrival and departure dates, a surcharge for the difference in fare may apply.

A visa may be required for the destination you are visiting. It is each traveller’s responsibility to ensure they are holding a current visa. Please take the time to visit our preferred vendor website, Visas Direct, to assist you with any visa application requirements and processes. If you require any supporting documentation when applying for your visa, please let us know and we will be more than happy to assist. Click here to visit the website.

Important Destination Information:

Sri Lanka

Time zone: India Standard Time GMT+5:30

Telephone: +94

Currency: Sri Lankan rupee (Rs or LKR)

Accessing money: Avoid buying Sri Lankan rupees ahead of time, as it’s unlikely you’ll get a good rate outside of Sri Lanka and remember to exchange back to your currency before returning home.

ATMs are widely available with credit cards widely accepted within the city. Cash is advised when visiting rural areas. Most institutions will exchange money for you.

Language: Sinhala or Tamil

Climate: Tropical and quite hot, Sri Lanka has an average yearly temperature that hovers between 28 and 30 degrees Celsius.