• Bookings must be submitted at least 72 hours in advance
• Please provide the following information at time of booking: Flight number and time, drop-off hotel name, any other special requests e.g. child seat requirements
• After you have made your booking request, a confirmation email will be automatically sent to your nominated email address. Please note this is NOT a final confirmation, as your desired date may not be available
• Please note: The Elevate team will be in contact within 1–3 business days to confirm your booking and arrange a time with you directly
• Transfer is not confirmed until you have provided the above information to the provider at least 72 hours in advance of flight arrival

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 1 day before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 1 day before your chosen date) - 100%
• Cancellations made more than 12 hours before departure date: no cancellation fees apply
• Cancellations within 12 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking

6 hours’ notice prior to departure date is required to change a booking you have made

On request

Availability:

• Available every day on request
• Meeting point: The Elevate DMC Airport Representatives wear a distinctive Orange and will be holding signage for you to recognise
• Bookings valid to 31 December 2025

Important:

• Exclusions: Additional stops during transfer, food and additional drinks
• Maximum wait time for a transfer is one hour. Late arrivals exceeding one hour and no-shows will void offer and no refunds apply
• Transfer valid for up to three, four or six passengers, as selected (note: a passenger is considered as one adult, child or infant)
• Infant & Child booster seats: Infant or child seat is available on request for a fee. Surcharge from USD$5 per car per seat per trip applies
• Maximum of two (2) child seats permitted per car
• Rates may be subject to change depending on additional governmental taxes or fees

Terms & Conditions:

• Rates are per vehicle and are valid for one-way transfers, as selected at time of booking
• Late arrivals and no-shows voids offer and no refund is applicable. If there are changes to your flights, please advise ahead of time with as much notice as possible
• Luggage restrictions:
  • Luggage capacity for up to three people transfer: Two (2) large suitcases
  • Luggage capacity for up to four people transfer: Three (3) large suitcases and one (1) small bag
  • Luggage capacity for up to six people transfer: Five (5) large suitcases and one (1) small bag
• Vehicle is subject to change depending on availability without notice
• Transfer is not confirmed until you have provided the above information in How to Redeem to the provider at least 72 hours in advance of flight arrival

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused amount will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Elevate DMC

Elevate DMC is a destination management company specialising in luxury travel and tourism experiences, particularly in the UAE and Oman. Elevate stands out for its emphasis on personalised service, cutting-edge technology, and safety protocols.