I had a fantastic stay at Novotel Surfers Paradise! The location is unbeatable—right in the heart of Surfers Paradise, close to the beach, restaurants, and shopping. The room was spacious, clean, and well-maintained, making for a very comfortable stay. A special thanks to Aarju for the exceptional customer service! She went above and beyond to help me with a free room upgrade to one with an even better view and provided great recommendations for local activities. Her friendly and professional approach truly made my stay more enjoyable. Highly recommend this hotel for its great service, perfect location, and excellent rooms. Looking forward to staying again!

Rooms were clean and spacious but bathroom was extremely outdated. Shower setup led the bathroom to be under water every time, which is also a shame for the cleaning staff. Balcony had great views (we had the superior room) but showed age. Location is very good. We were there just as cyclone Alfred started and they kept everybody in the loop about the progress of it and possible amenity closures (pool was closed for example.) in the lobby on a whiteboard twice a day which was very nice. Parking is not free ($25 a day).

I appreciate that you allowed me to check in early. The staff member who assisted me in ALL made me feel like a valued guest, which I really appreciated. However, we encountered several issues once we checked in: 1. When we unfolded the towel, it had long black curly hairs on it. We simply requested a replacement and didn’t make a big deal out of it. 2. The elevators were incredibly slow, with two of them out of service. I even spoke with several other guests who were also frustrated by the wait. We had to wait for 15 minutes, and some guests mentioned it was taking them 20-30 minutes. This was very inconvenient. 3. The air conditioning wasn’t functioning properly. Even after adjusting the settings multiple times, the room remained uncomfortably warm. We had really hoped to enjoy our holiday, but these issues left us feeling disappointed. Based on this experience, I don’t think the standard of this hotel aligns with other Accor hotels we’ve stayed at in the past.

Giving 2 stars as all workers there were so lovely and smiling at everyone and at all times & also we had a lovely room view. We were at room 3411 and unfortunately the level of cleanliness is disgraceful. We lived with tiny cockroaches in our family room. I had 2 little ones and one of them is only 10months! A little one even crawled on one of us during our sleep. The curtains were certainly not clean & full of dust, windows were not clean with little insects dead on the edge of the window and never cleaned during our one week stay. There were so many little cockroaches specially around the fridge area and it was hard trying to keep baby’s bottles and food away from all of this. We had a storm happening during one night of our stay and the window and balcony were leaking rain water and noisy as the windows were not fitted correctly. The sliding door of the one and only bathroom was broken and not sliding smoothly (my husband could fix it himself so we didn’t call to get it fixed). Coming to the buffet variety; we have never been to any hotel that didn’t serve any cheese for breakfast!! Sorry never again at this beautifully located hotel. Wish we read enough reviews before booking.