4.7/5

4.8/5

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Discover urban glam at the modern, award-winning JEN Singapore Orchardgateway by Shangri-La, a super swanky hotel awarded a Traveler’s Choice Best of the Best Award for Top 25 Hotels in Singapore in 2021 by Tripadvisor. This cosmopolitan retreat is perfectly positioned to explore Orchard Road on foot, with Singapore’s famed sites easily reached via unmatched public transport connections. Spend your days eating, drinking, shopping and exploring, before returning to the sky-high oasis to admire the city from above.

Head to the hotel’s viewing platforms for jaw-dropping views of the gleaming cityscape, or while away the day at the rooftop infinity pool, sipping a cocktail from the alfresco Trippi rooftop restaurant. Time it right and you’ll have a front-row seat to dazzling sunsets every evening. Pop downstairs to Makan@Jen for a la carte and buffet options all day long, or work up a sweat while admiring the city in the modern gym. It’s city livng, at its luxurious best.

Tripadvisor Travellers’ Choice, Best of the Best 2021 Top 25 Hotels – Singapore

Travelling with family? Upgrade to a Deluxe Family Room for up to two adults and two children (aged 11 years and under)

Popular facilities

Free Wi-Fi
24-hour fitness facilities
Fitness Centre
Hot tub
Restaurants
Outdoor pools

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Trusted by over 1,000,000 travellers in 2025

'Excellent'

10K reviews

4th trip, great prices

3 years, 4th trip great prices, great service always helpful shout out to Gemma E very helpful, fast response

Peter W.

We have just returned from The Haven in…

We have just returned from The Haven in Khao Lak in Phuket. Wendy P. was our agent from Luxury Escapes and did a fabulous job for us. The trip went very well the hotel and package was amazing. The hotel staff were all very helpful and supportive. Great holiday - thanks LE.

Fiona W.

Great service!

I have just returned from my first holiday where I was astounded by the value for money, so on my return I went straight back online to book my next break. Excellent service received from Joel S today when I needed to amend my second booking. Happy days!

Cate B.

Really appreciate the wonderful service

Really appreciate the wonderful service and advice from Stephanie at Luxury Escapes! I was so well looked after - and now my husband and I have a well thought out holiday to look forward to!! Thank you Steph and Luxury Escapes- we cannot wait!!!

Juliana C.

We love Luxury Escapes

Kurniawan C. was so helpful, my request was confirmed within 15 minutes and I could not be more grateful. He was very kind and professional. This is why we love Luxury Escapes

Brady B.

Gemma was so helpful with my enquire…

Gemma was so helpful with my enquire and followed up everything, calling me back three times to make sure all was good. Could not be happier with her service.

Paul P.

Great customer experience

Great customer experience, Emily G was so respectful, friendly and help me with my inquiries in a very good manner. Was a pleasure talking to her, well done 👏 Luxury Escapes and Emily G.

Jean L.

Dealing with great staff is a bonus and…

Dealing with great staff is a bonus and Sarah B is amazing nothing was any trouble she is a pleasure to deal with 10/10. Being we had to cancel our trip Sarah was very efficient and understanding of our circumstances and being as we have book through Luxury Escapes before and have had amazing holiday's in the past this is just a hiccup before we book our next trip.

Karen T.

Sarah T was very helpful

Sarah T was very helpful. After few phone call with different agents, Sarah was able to sort out my issue. She actually rang me back to finalize everything and ensure everything is sorted. Great customer service. Well done Luxury Escapes

Amal H.

Great deals and five star service

Great deals and five star service. Had to make a change to my booking and Joel S was very helpful and very efficient. Will always use Luxury Escapes for all future bookings.

Vicky C.

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*Price is indicative and based on sample return fares (inclusive of booking fees on Low Cost Carriers). To view live pricing, conduct a full search. Luxury Escapes full Terms and Conditions apply.

8.4

Very Good

386 reviews

Location

JEN Singapore Orchardgateway by Shangri-La

277 Orchard Rd, Singapore 238858

JEN Singapore Orchardgateway by Shangri-La enjoys a convenient location in the heart of Orchard Road, with Orchardgateway Shopping Mall right outside your door and Marina Bay Sands and Gardens by the Bay both under a 15-minute drive away. The hotel is located approximately a 20-minute drive from Changi International Airport (SIN). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with all your flight requirements. Contact sales@luxuryescapes.com.

Facilities

Makan@Jen
Trippi
Rooftop infinity pool
Gym
Laundry service
Conference facilities
Wi-Fi
Check-in: 3pm / Checkout: 12pm

Surcharges may apply to select facilities and services

Fine Print

Important: Request for extra bedding cannot be guaranteed and is subject to availability. It must be requested with the hotel directly, the extra cost will be advised and charged in destination.

Update 29 September 2025, 8am AEST: Check-in time changed to 3pm.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Please Note:

Complimentary drink per adult, per stay, excludes drinks from room’s minibar.
Room Upgrades: Upgrades for 2+ nights are strictly subject to availability and cannot be guaranteed.
Please provide the hotel with your arrival flight details, including flight number and timing, prior to arrival by contacting reservations.sls@shangri-la.com.
For rates where early check-in and late checkout are not included, they may be requested for a surcharge by contacting reservations.sls@shangri-la.com.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Reviews

8.4

Very Good

386 reviews

91% recommend this hotel

Exceptional:

9.0+

222

Exceptional:

9.0+

222

Good:

7.0-9.0

111

Good:

7.0-9.0

111

Okay:

5.0-7.0

Okay:

5.0-7.0

Poor:

3.0-5.0

Poor:

3.0-5.0

Terrible:

1.0-3.0

Terrible:

1.0-3.0

7.6

/10

Value

7.6

/10

Value

8.2

/10

Facilities

8.2

/10

Facilities

8.3

/10

Staff

8.3

/10

Staff

8.8

/10

Location

8.8

/10

Location

8.4

Very Good

386 reviews

Exceptional:

9.0+

222

Exceptional:

9.0+

222

Good:

7.0-9.0

111

Good:

7.0-9.0

111

Okay:

5.0-7.0

Okay:

5.0-7.0

Poor:

3.0-5.0

Poor:

3.0-5.0

Terrible:

1.0-3.0

Terrible:

1.0-3.0

7.6

/10

Value

7.6

/10

Value

8.2

/10

Facilities

8.2

/10

Facilities

8.3

/10

Staff

8.3

/10

Staff

8.8

/10

Location

8.8

/10

Location

91% recommend this hotel

Reviews from verified guests

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JEN Singapore Orchardgateway by Shangri-La

Award-Winning Singapore Cosmopolitan Hideaway by Shangri-La with Rooftop Infinity Pool

Popular facilities

8.4