• After you have made your booking request, a confirmation email will be automatically sent to your nominated email address. Please note this is not your ticket, as your desired date may not be available.
• Luxury Escapes will email your official ticket (if available) to your email address within seven business days of the date selected on purchase
• This official ticket will be required to redeem your experience

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• Up to 3 days before your chosen date - 100%
• Up to 7 days after purchase - 100%
• Cancellations made more than 72 hours before departure date: no cancellation fees apply
• Cancellations within 72 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to Booking:

• 72 hours’ notice is required to change a booking you have made

Every day

Availability:

• Available every day: Departs 7am (1 April—31 October 2025) & 7.30am (1 November—31 December 2025); returns 7pm & 7.30pm, respectively (approximately)
• Blackout Dates May Apply: Dates are identified in the Booking Calendar
• Pick-Up/Drop-Off Point: Piazza Montelungo, Florence. Your guide will be waiting with a City Wonders sign. See maps link here
• If you have difficulty finding the meeting point for your tour, please call +39 0683 360 561
• Please arrive at least 20 minutes before the scheduled departure time. Late arrivals and no-shows voids offer

Important:

• Exclusions: Hotel transfers, additional food and drinks not mentioned in inclusions, and gratuities
• Any additional personal expenses must be paid directly to vendor(s)
• This is a shared tour, meaning you will likely share your ride with other guests
• This tour is conducted in English
• This tour involves a fair amount of walking; hiking shoes are recommended. Guests should be able to walk at a moderate pace without difficulty
• Tour is not suitable for guests with wheelchairs or any impairments requiring special assistance
• Strollers or baby carriages cannot be accommodated on group tours
• Please allow up to 12 hours and 15 minutes for this experience, including travel time
• Please note that infants are free of charge and do not have a reserved seat on the bus
• You will not be able to join the tour if you have any luggage or suitcases with you as there is no storage space to accommodate items on the coaches
• City Wonders are also unable to take responsibility for any baggage that would be left on the coach during your tour time
• While the day trips are typically of a fixed duration, external factors may occasionally extend tour time slightly. We appreciate your understanding and planning as we strive to provide the best possible experience.

Terms & Conditions:

• Child rate applies for children aged 2–14. Children aged 1 and under are considered to be infants and are free of charge but are still required to be listed when booking. Children under 18 must be accompanied by a paying adult/guardian aged 18+
• Minimum numbers apply for tour to proceed. If a tour fails to satisfy minimum numbers, the trip may be cancelled or rescheduled
• Itinerary is subject to change depending on availability, weather and road conditions
• Tour itineraries, routes and stops may change or be cancelled due to unforeseen circumstances, including but not limited to weather conditions, road hazards or mechanical issues
• Partial refunds do not apply if any tour components were possible but guests choose not to proceed, or were ineligible due to failure to meet requirements

Please Note:

• Maximum purchase limit of ten per person applies
• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

City Wonders

For over 20 years, City Wonders has redefined travel with insightful, unforgettable tours across Europe’s most stunning cities. What began in 2004 with one unique tour has grown into an award-winning company, offering small group experiences, exclusive benefits and expert guides.

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