• After you have made your booking request, you will automatically receive confirmation of your requested date (if available) to your nominated email address
• The following documents must be provided at time of booking: Picture of your passport, international vaccine certificate and flight details
• Please note: ICS Travel Group will be in contact within 1-3 business days to confirm your booking and arrange a time with you directly

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• Up to 7 days after purchase - 100%

Cancellations

All changes and cancellations are subject to our standard Refund Policy

Changes to booking

24 hours’ notice is required to change a booking you have made

By request

Availability:

• Available by request
• The following documents must be provided at time of booking: Picture of your passport, international vaccine certificate and flight details

Important:

• Infants aged 0-2 may be included in this service free of charge with accompanying paying adult. Please advise at time of booking
• Children aged 3+ are priced at adult fare
• Maximum three-hour usage limit applies for lounge access. Additional lounge access time exceeding three hours will be charged directly and is payable immediately to venue

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• Full terms and conditions are located on the terms and conditions page of our website

ICS Travel Group

Founded in 1994, ICS Travel Group is a premier destination management company providing a wide range of travel services. From luxury holidays to special-interest tours, they offer customised itineraries to suit any individual or group requirements. Their highly knowledgeable guides, unique products and top-notch service continue to earn accolades from satisfied travellers, and they are committed to delivering immersive and exceptional experiences.

Website

• VIP Departure assistance with premier lounge access
• Three-hour access to premier lounge including free Wi-Fi, quality food and beverages, open kitchen, kids’ playground corner, business centre, private areas, and flight information display
• Meet and greet assistance by dedicated staff
• Escort and assistance with check-in at the airline counter
• Escort to airport lounge
• Pick-up from lounge and escort to boarding gate