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4.7/5

4.8/5

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Luxury Escapes

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Dive into the rich culture of East Surabaya with a stay at a contemporary urban retreat, ideally positioned within the thriving business district. This hotel offers an array of amenities, including the tranquil InBalance Wellness & Spa, and outdoor pool and children’s pool and a games room - this is the perfect base for unwinding after a day of exploration.

Indulge in a variety of local and international cuisine at the Food Exchange, or sip refreshing drinks across two onsite bars. For a taste of local culture, Bungkul Park, the historic Al-Akbar Mosque and the grand Surabaya Submarine Monument are a short drive away.

Popular facilities

1 outdoor pools
1 restaurants
2 bars
Fitness centre
Children's pool
Games room

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Trusted by over 1,000,000 travellers in 2025

'Excellent'

10K reviews

4th trip, great prices

3 years, 4th trip great prices, great service always helpful shout out to Gemma E very helpful, fast response

Peter W.

We have just returned from The Haven in…

We have just returned from The Haven in Khao Lak in Phuket. Wendy P. was our agent from Luxury Escapes and did a fabulous job for us. The trip went very well the hotel and package was amazing. The hotel staff were all very helpful and supportive. Great holiday - thanks LE.

Fiona W.

Great service!

I have just returned from my first holiday where I was astounded by the value for money, so on my return I went straight back online to book my next break. Excellent service received from Joel S today when I needed to amend my second booking. Happy days!

Cate B.

Really appreciate the wonderful service

Really appreciate the wonderful service and advice from Stephanie at Luxury Escapes! I was so well looked after - and now my husband and I have a well thought out holiday to look forward to!! Thank you Steph and Luxury Escapes- we cannot wait!!!

Juliana C.

We love Luxury Escapes

Kurniawan C. was so helpful, my request was confirmed within 15 minutes and I could not be more grateful. He was very kind and professional. This is why we love Luxury Escapes

Brady B.

Gemma was so helpful with my enquire…

Gemma was so helpful with my enquire and followed up everything, calling me back three times to make sure all was good. Could not be happier with her service.

Paul P.

Great customer experience

Great customer experience, Emily G was so respectful, friendly and help me with my inquiries in a very good manner. Was a pleasure talking to her, well done 👏 Luxury Escapes and Emily G.

Jean L.

Dealing with great staff is a bonus and…

Dealing with great staff is a bonus and Sarah B is amazing nothing was any trouble she is a pleasure to deal with 10/10. Being we had to cancel our trip Sarah was very efficient and understanding of our circumstances and being as we have book through Luxury Escapes before and have had amazing holiday's in the past this is just a hiccup before we book our next trip.

Karen T.

Sarah T was very helpful

Sarah T was very helpful. After few phone call with different agents, Sarah was able to sort out my issue. She actually rang me back to finalize everything and ensure everything is sorted. Great customer service. Well done Luxury Escapes

Amal H.

Great deals and five star service

Great deals and five star service. Had to make a change to my booking and Joel S was very helpful and very efficient. Will always use Luxury Escapes for all future bookings.

Vicky C.

Select duration

9.2

Exceptional

From online reviews

Location

Novotel Samator Surabaya Timur

Jl. Raya Kedung Baruk No. 26-28, Surabaya, East Java 60298, Indonesia

Novotel Samator Surabaya Timur is conveniently situated in the vibrant city of East Surabaya, a mere 15-minute drive from Juanda International Airport (SUB). The hotel’s prime location offers easy access to popular attractions such as the Surabaya Zoo and the Grand City Mall, both within a 20-minute drive. Jakarta, the capital city, is a 90-minute flight away. Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Facilities

Food Exchange
Pinisi Lounge Bar
Damsole Pool Bar
Room service
InBalance Wellness & Spa
Pool
Children’s pool
Fitness centre
Bike hire
Games room
Laundry services
Shuttle
Meeting rooms
Parking
Wi-Fi
Check-in: 2pm / Checkout: 12pm

Surcharges may apply to select facilities and services

Things to know

Check-in from

14:00

Check-out by

12:00

Fine print

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Extra Guest Bedding & Connecting Rooms: Please note, requests for bedding for extra guests and requests for connecting rooms are subject to availability at check-in. Contact the property for more information.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Fine Print and package inclusions are accurate at the time of purchase and not subject to change, unless updates or corrections are specifically noted in the latest Fine Print with a timestamp. Please check the Fine Print prior to departure for any updates.

Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.