• Bookings essential by phone (0800 500 575) with passengers’ full name and title, specify adult or child, date of travel, central Queenstown accommodation location, departure time and voucher number
• Book in advance to secure desired date and time
• Please call 0800 500 575, 24 hours prior to departure for a weather check and to reconfirm your booking
• Guests must arrive at least 30 minutes prior to departure time for check-in
• Present printed or smartphone voucher upon arrival

Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 1 day before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 1 day before your chosen date) - 100%
• Cancellations made more than 24 hours before departure date: no cancellation fees apply
• Cancellations within 24 hours of departure date, late arrivals and no-shows: 100% cancellation fee applies

Changes to booking

24 hours’ notice is required to change a booking you have made

• Warm clothing
• Sturdy covered shoes
• Sunglasses and sunscreen
• Phone or camera

By appointment

Availability:

• Available every day by appointment: 9am–3.30pm
• Bookings valid to 30 September 2025
• Check-in closes 30 minutes prior to departure time. Please call 0800 500 575, 24 hours prior to departure for a weather check and to reconfirm your booking
• Pick-up/drop-off point: Shared transfers are available from selected accommodation or central Queenstown – please note your location at time of booking
• Departure Point: Departs and returns from The Helicopter Line Base, Lucas Place, Queenstown, New Zealand
• Please arrive at your departure location no less than 30 minutes prior to flight
• Valid for the flight path selected at the time of purchase – please make your selection carefully

Important:

• Exclusions: Meals and drinks
• Any additional personal expenses must be paid directly to vendor(s)
• Please allow up to 30 minutes for this experience, including alpine landing
• Helicopter flights are shared, meaning you will likely share your aircraft with other guests
• Each helicopter can hold up to six passengers or a maximum combined weight of 480kg
• All tours are subject to availability and weather. All passengers must receive a safety briefing prior to departure
• For bookings of more than one infant (0–3), please contact The Helicopter Line as aviation conditions apply

Terms & Conditions:

• Children under 18 must be accompanied by a paying parent/adult guardian (18+)
• A fuel surcharge may apply to the ticket price. In such cases, any charge will be collected on departure, payable directly to The Helicopter Line. No fuel surcharge is presently applicable
• Tours and aircraft substitutions are subject to Management and/or pilot discretion, weather, air-traffic control and availability. In the event of bad weather, providing there is availability, date changes are welcome or in the worst-case scenario, cancellations
• The Helicopter Line will not be liable for any loss, damage, additional expenses or inconvenience arising from, or incidental to, any delay in service. The Helicopter Line works in conjunction with other tour operators and is not liable for their acts or omissions, whether negligent or otherwise. Travel and admissions will be subject to the conditions imposed by the operators, which may limit or exclude liability for personal injury or property damage
• In the event of bad weather, providing there is availability, date changes are welcome or in the worst-case scenario, cancellations. Please note, if half the paid tour was possible, the component not experienced will be refunded, not both
• All flights require a minimum number for departures, this varies at each base. Bookings will be accepted for numbers less than the required minimum number on the basis that bookings will be co-ordinated to achieve minimum numbers
• Should inclement weather prevent a flight at the booked location, the same prepaid voucher will be accepted at any of The Helicopter Line aviation bases for a flight of similar duration and price. This avoids the situation of refunds

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

The Helicopter Line

The Helicopter Line is New Zealand’s leading helicopter operating company, operating for more than 30 years. Formed in 1986, The Helicopter Line has grown to become the largest provider of scenic flights in the country, with professional staff providing safe, exciting and bespoke helicopter experiences and private charters across New Zealand’s alpine regions and national parks.

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