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    Playa del Carmen, QROOview map

    Ambassador at Grand Velas All Inclusive

    Lux Partner Property


    Make yourself at home in one of the 195 guestrooms featuring iPod docking stations and free minibar items. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.


    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 4 spa tubs, and a sauna. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.


    This aparthotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Enjoy Regional cuisine at Chaka, one of the aparthotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

    Cleaning and safety measures

      Onsite COVID-19 testing (PCR) is available
      Free onsite COVID-19 testing (Antigen/Rapid) is available
      Reservations are required for onsite COVID-19 testing
      Property does not require health documentation at check-in
    View all cleaning and safety practices

    Popular Facilities

    • Free WiFi
    • Gym
    • 24/7 Front Desk
    • Laundry
    • Spa
    • Housekeeping
    View all facilities

    package Options

    Select your package type
    Ambassador Suite Ocean View
    1 King Bed OR 2 Queen Beds

    Size: 118m²

    Sleeps: 4 guests

    Ocean view

    Members get access to exclusive rates
    Ambassador Pool Suite Ocean View
    1 King Bed

    Size: 118m²

    Sleeps: 4 guests

    Ocean view

    Members get access to exclusive rates
    Ambassador Two Bedrooms Family Suite Ocean View
    1 King Bed and 2 Queen Beds
    2 bedrooms

    Size: 236m²

    Sleeps: 7 guests

    Ocean view

    Members get access to exclusive rates
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