Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in a “Domestic ID/KITAS Holder Only” room type must present a valid ID card, KITAS permit, or KITAP permit at check-in. The hotel reserves the right to amend the room rate if valid proof is not provided.

Optional

• Fee for buffet breakfast: approximately IDR 345000 for adults and IDR 172500 for children
• Airport shuttle fee: IDR 400000 per vehicle (one-way)
• Housekeeping is available for an additional fee
• Rollaway bed fee: IDR 985000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals not allowed

No cribs (infant beds) available

Essential workers only - NO

Professional property host/manager

• Indulge with daily à la carte breakfast at Reef restaurant
• Daily cocktail per adult at any of the four onsite restaurants (for stays of 2+ nights)
• One 90-minute cycling tour through Ubud and Sanur (for stays of 2+ nights)
• Daily afternoon tea at Tree Bar (for stays of 2+ nights)
• Enjoy the moment with late 6pm checkout (for stays of 2+ nights)
• 60-minute massage for two adults (for stays of 3+ nights)
• One private yoga lesson (for stays of 3+ nights)
• Complimentary private transfers between Maya Ubud and Maya Sanur for guests staying at both properties (for stays of 3+ nights)
• 30-minute reflexology treatment for two adults (for stays of 5+ nights)
• One three-course à la carte dinner for two at any onsite restaurant (for stays of 7+ nights)
• One-way transfer to or from Bali Airport (for stays of 7+ nights)
• Return airport transfers (for stays of 10+ nights)

Know Before You Go

• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

Nyepi Day: Please note the Nyepi Day of Silence takes place annually, during which airports are closed and check-in/checkout at the resort is unavailable. Please check dates before booking.

Transfers (select packages only): A one-way transfer from Bali Airport is included for 7+ night stays only. Return transfers from Bali Airport are included for 10+ night stays only. Please contact the resort to organise.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

• Guests staying in the Stay and Save Room Only Rate receive no inclusions.

LuxPlus+ Terms & Conditions:

• LuxPlus+ pricing and bonus inclusions apply to LuxPlus+ members only. Please ensure you are signed into the account associated with your LuxPlus+ membership while booking.
• Bonus inclusions will be automatically applied during checkout when you make a booking with a participating hotel using the account associated with your LuxPlus+ membership.
• Please note: Bonus inclusions vary depending on the participating hotel. Please refer to your package inclusions upon checkout/purchase to confirm the bonus inclusions associated with your booking.
• Bonus inclusions are only available when the LuxPlus+ member is the primary traveller on the booking.
• LuxPlus+ bonus inclusions are not available for bookings made back-to-back (separate bookings for consecutive nights’ stay) at the same hotel. In the instance of back-to-back bookings at the same hotel being made, you will only receive the included benefits once.

LuxPlus+ benefits will not be awarded in relation to any purchases, transactions or non-transactional actions that are reversed, cancelled and/or refunded.

LuxPlus+ member discounts and bonus inclusions cannot be converted or exchanged for cash.

Luxury Escapes reserves the right to review all bookings and bonus inclusions to ensure compliance with LuxPlus+ terms and conditions.

LuxPlus+ member pricing cannot be combined with any other promotions, offers or discount codes unless explicitly stated by Luxury Escapes.

To receive member-only pricing, discounts, early access and bonus inclusions, sign up to LuxPlus+. Learn more here.