Borneo & Malaysia Small-Group Tour with Orangutan Experience, Rainforest River Cruise & Internal Flights

Booking Summary: After you book, please follow the instructions in your booking summary email and ensure you complete your traveller information details in full.

• Luxury Escapes asks that you please complete your Traveller Details form within 7 days of booking. Following its completion, our Tours Concierge Team will be in touch to assist with any additional arrangements – including flights.
• Traveller Details are required in full to confirm all arrangements for your tour. Please complete the Traveller Details form as soon as possible in your ‘My Escapes’ account. Failure to complete the form within 60 days of departure may result in losing your spot on the tour.
• If your booking is on a non-guaranteed departure, this initial email is not your tour confirmation. Tours often require a minimum number of travellers to go ahead, so your departure may not be guaranteed immediately.
• Please note that for guaranteed departures, a minimum of two people are required to book. In the event that only one passenger has booked, you will be given the opportunity to move your departure to another date.
• Once there is an update on the status of your tour, you will be contacted via email by the Luxury Escapes’ Tours Concierge Team, and they will advise if the tour has been confirmed. Please do not book flights or make any non-flexible arrangements until you receive this update.
• Should you require assistance with your tour, please contact our Tours Concierge Team at tours@luxuryescapes.com, who will be happy to assist with any of your queries and who will support you right up until you return from your journey.
• For tours that allow children, the child must be 12 years or over and must share a room with an adult.
• Children are the same price as adults.

7-Day Change of ‘No Questions Asked’ Refund Guarantee:

• Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings and flights which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund if cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 90 days prior to the departure date.
• Following the 7-day Change of Mind Guarantee should you decide to cancel your booking, the below Luxury Escapes fees will apply, in addition to any costs charged by third parties such as airlines, cruise lines or other travel service providers:
  • All booking Deposits are non-refundable.
  • After final payment is received, bookings are non-refundable unless otherwise provided for in our refund policy.
  • Where Luxury Escapes Tours may allow a cancellation due to exceptional circumstances (and at its sole discretion) and where a cancellation/credit is not otherwise permitted, a service fee of A$300 per person will apply.
  • For Trusted Partner operated tours, additional fees may apply.

Date Changes

• Changes can be made on request by contacting the Tours Concierge Team at tours@luxuryescapes.com.
  • Any changes or cancellations made within the 7-day Change of Mind Guarantee, where applicable, will not incur any fees unless otherwise restricted to the product Fine Print. Booking changes may include, but are not limited to, name changes or name corrections.
  • For date changes made after the 7-day Change of Mind Guarantee, the cost of your new tour must be of equal or greater value than your current tour.
  • If the request is a change from a tour of higher value to a tour of lesser value, any difference in the tour prices will not be refunded.
  • Changes are not permitted once the final payment has been collected.
  • For Trusted Partner operated tours, additional fees may apply.
• Date change conditions listed above do not apply to flights or pre- and post-tour accommodation booked with us. Flight fulfilment and changes are governed by the airline(s) selected at the time of booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s). For pre- and post-tour accommodation, these reservations are not directly linked to your tour and may require a separate cost to change, as stated in your ‘My Escapes.’

Itinerary Amendments & Changes

• Occasionally our itineraries are updated prior to departure. This may be to accommodate changes in weather, public holidays, common seasonal changes to timetables and transport routes, and unforeseen circumstances.
• In the event of a change in itinerary (for safety reasons or due to events outside of our control) that results in cancellation or change fees in respect of flights (or other parts of your travel) we will notify you as soon as practicable.
• You will be responsible for any associated costs or will otherwise have the right to a refund (less any costs incurred or paid to third parties).

Surcharges

• After completing your booking, your tour cost may be subject to additional surcharges due to factors beyond the control of Luxury Escapes.
• Where the cost of delivering your selected tour materially increases between the time of purchase and delivery, we reserve the right to increase the balance due. Increases may be related to currency fluctuations, taxes, airfares, fuel surcharges, tour costs, or government changes due to health and safety restrictions. A material increase will be considered one in excess of 10% of the package price.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to website’s terms and conditions.

Accommodation for the duration of your tour is included in the Tour package.

• You can find relevant accommodation details for each day of the itinerary on the Tour offer page, or in your My Escapes.

Please note:

• Accommodation is subject to availability and may be substituted for a hotel of a similar or higher standard without notice.
• Rooms will be made available after 3pm on the day of arrival. Checkout is required by 10am. Early check-in and late checkout may be available upon request. Subject to availability. Additional fees may apply.
• Maximum room capacity (Twin Share) is two adults. Maximum room capacity (Solo) is one adult.

Pre- & Post-Tour Accommodation Pre- and post-tour accommodation can be booked to extend your stay before or after your tour by contacting our Tours Concierge Team at tours@luxuryescapes.com.

Luxury Escapes uses a range of accommodation partners. For pre- and post-tour accommodation options where we can offer the same hotel as the start and end of your tour, your pre- and post-tour accommodation will be booked independent of your tour. If the hotel for your tour changes, this will be independent of your pre- or post-tour accommodation booking. In this instance, change fees may apply on your pre- or post-tour accommodation, if you choose to change; change fees can be found in your ‘My Escapes.’

For pre- and post-tour accommodation bookings, you may be required to check out of your room and check in again on the first or last day of your tour. You will need to confirm these details directly with hotel.

Please contact the Tours Concierge Team at tours@luxuryescapes.com for further information.

• Roundtrip international flights

• Visas

• Single supplement

• Meals/drinks not stated in the itinerary

• Optional activities/tours, personal expenses/transfers not mentioned

• Travel insurance (required)

• Transfer surcharge incurred for arrival or departure flight between 10pm and 8am

• Tips and gratuities

• Camera/photography fee of MYR10 for lens greater than 100mm at Sepilok Orangutan Rehabilitation Centre

• Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Baggage Restrictions

• Passengers are permitted one piece of baggage with a maximum weight of 20kg on tour.
• Passengers are permitted one additional, smaller hand-piece of baggage with a maximum weight of 7kg on tour.

Transfers

• Arrival and departure transfers are available on the first and last day of your tour only.
• If you have booked your pre- and post-tour accommodation through Luxury Escapes, transfers may be available for select tours (not available for Trusted Partner operated tours).
• If you have booked pre- or post-tour accommodation outside of Luxury Escapes, you will forfeit your complimentary airport transfers.
• Please note ‘Private Transfers’ refers to transfers that are exclusive for your tour group and may be shared among other members of your group if arriving on the same flight or another flight arriving within a 30-minute window.
• Flight information must be provided to Luxury Escapes 60 days prior to departure in order to book transfers. Please see Destination information for airport pick-up and drop-off information.

Travel Insurance

• Travel insurance is required on all our tours, which (at a minimum) covers medical expenses and repatriation. You may not be permitted to join the tour group if evidence of travel insurance is not provided prior to your trip. If you are unable to obtain travel insurance for whatever reason, you may be required to sign a waiver and/or provide a letter from a medical practitioner which confirms you are fit for travel. For any enquiries regarding travel insurance, please call 1300 88 99 00 or email sales@luxuryescapes.com.

Passports & Visas

• A visa may be required. It is the traveller’s responsibility to ensure they’re holding a current visa for the countries they’re visiting. If the traveller is on a non-Australian passport, a valid re-entry visa may be required.
• You are responsible for visas, entry, health and other requirements, and any documents required by laws, regulations, orders and/or requirements of countries visited. Luxury Escapes and/or its servants and agents are not responsible for passport and visa requirements or for any loss you sustain for failing to comply with laws, regulations, orders and/or requirements of countries visited.
• A valid passport with a minimum validity of 6 months beyond your return travel date is required for all passengers (including children and infants).

Traveller Details

• Traveller Details must be completed for each individual traveller. This information can be added directly to your ’My Escapes’ account.
• Travellers must advise of any medical conditions or dietary requirements. Failure to provide such information in advance of your tour may result in an inability to cater to your requirements.
• We work with exceptional local tour providers to present uniquely crafted packages that encompass sightseeing tours and excursions. Our tour provider partners are dedicated to making every effort to accommodate specific requirements. However, it should be noted that the extent to which they can address mobility and accessibility needs may vary, depending on the nature of the sightseeing tour and activities involved. Please contact tours@luxuryescapes.com so we can advise whether your specific needs can be accommodated.
• Special dietary requirements can be catered for in most cases, however, on occasion this may not be possible due to location, lack of availability of unique ingredients, and other extenuating circumstances. It is always advised to carry any necessary supplies with you.
• Passport details are required for all bookings. In some cases, a digital copy of your passport may be requested by Luxury Escapes to book certain elements of your trip.
• If a photo of your passport is requested, failure to provide valid photo ID will result in your booking being cancelled and all monies paid remaining non-refundable. When requested, a digital copy of your passport must be provided for each guest at least 90 days prior to your tour departure.
• Should you require any assistance with your Traveller Details, please contact our Tours Concierge Team at tours@luxuryescapes.com.

Tour Pace

• It's important to note that specific activities and intensity levels may vary between different tour operators and destinations. When selecting a group tour, it's advisable to carefully review the itinerary, activity descriptions and fitness requirements to ensure a suitable match for your preferences and physical capabilities.
  • Relaxed: Leisurely pace with limited walking or physical demands. Opportunity for ample free time and leisure activities. Suitable for individuals seeking a laidback experience.
  • Moderate: Usually more than one day in a location. Balanced mix of exploration and physical engagement. Suitable for participants with a reasonable level of fitness. Exploring cities on foot, visiting landmarks and guided excursions. Requires a moderate level of stamina and physical activity.
  • Active: Activities most days. Generally, not staying in a location for two days or more. Suitable for participants with high fitness levels and a sense of adventure.

Travel Styles

• Fully Guided Tour: You'll have a tour director and driver with you throughout the entire trip, from start to finish.

• Partially Guided Tour: You'll have a tour driver and local guides at specific locations or portions of the trip, but not the entire time. There might be different local guides for different regions.

• Self-Guided Tour: You will not have a guide for your trip. You will be provided detailed trip notes with elements, such as accommodation and transport, pre-booked for you.

Health and Fitness Acknowledgement:

• Travellers acknowledge that they are required to have a good level of health and fitness to undertake the activities in this tour.
• There are limitations to the degree of accommodations that can be made if travellers are unable to partake in the included activities on this tour. Please consider suitability as additional costs could apply.
• Travellers also acknowledge and agree that neither we nor the tour provider will be able to provide medical or other assistance in the event that they are unable to complete any aspect of the tour as a result of their health or physical condition (nor are we liable for any loss, damage, expense, injury or death arising from such).

Your tour begins at Kuala Lumpur International Airport (KUL) and ends at Kota Kinabalu Airport (BKI), with roundtrip airport transfers. The extended tour ends at Kuala Lumpur Aiport (KUL).

Roundtrip flights are not included in your package and must be purchased separately. If your chosen tour departure date is guaranteed at the time of booking, you may be able to purchase flights immediately. If your tour departure date is not yet guaranteed (still pending minimum numbers), flights should not be booked until you receive an update on the status of your tour.

Please book your flights to arrive at Kuala Lumpur International Airport (KUL) at 11am on Day 1 and depart from Kota Kinabalu Airport (BKI) after 10am on Day 9. For the extended tour, depart from Kuala Lumpur Aiport (KUL) after 10am on Day 14.

Roundtrip airport transfers are included in your tour on the first and last day only, unless you have booked your pre- and post-accommodation with Luxury Escapes. If you have booked your pre- or post-accommodation with us, please advise our Tours Concierge Team at tours@luxuryescapes.com to arrange your transfer.

You must complete your Traveller Details form within 7 days of booking. Following its completion, our Tours Concierge Team will be in touch to assist with any additional arrangements – including flights.

A visa may be required for the destination you are visiting. It is each traveller's responsibility to ensure they are holding a current visa. Please take the time to visit our preferred vendor website, Visas Direct, to assist you with any visa application requirements and processes. If you require any supporting documentation when applying for your visa, please let us know and we will be more than happy to assist. Click here to visit the website.

Need flights? Our dedicated flights concierge can assist with all your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Important Destination Information:

Malaysia

Time zone: GMT+8

Telephone: +60-8

Currency: Malaysian ringgit (RM)

Accessing money: ATMs are widely available with credit cards widely accepted within the city. Cash is advised when visiting rural areas.

Language: Bahasa Malaysia

Climate: Straddling the equator, Borneo is subject to an intense tropical climate. In the lowlands, temperatures range between 25°C and 35°C, while at higher elevations things can get a lot cooler. Borneo has 2 monsoon seasons: the ‘dry’ monsoon (May–October) and the ‘wet’ monsoon (November–April).