Deluxe 19-Day Canada & Alaska Rail & Sail with Rocky Mountaineer & Inside Passage Cruise

Booking Summary: After you book, please follow the instructions in your booking summary email and ensure you complete your Traveller Details in full.

• Luxury Escapes asks that you please complete the Traveller Details form in your ‘My Escapes’ account within 7 days of booking. Following its completion, our Tours Concierge Team will be in touch to assist with any additional arrangements – including flights.
• Traveller Details are required in full to confirm all arrangements for your tour. Please complete the Traveller Details form as soon as possible in your ‘My Escapes’ account. Failure to complete the form within 60 days of departure may result in losing your spot on the tour.
• If your booking is on a non-guaranteed departure, this initial email is not your tour confirmation. Tours often require a minimum number of travellers to go ahead, so your departure may not be guaranteed immediately.
• Please note that for guaranteed departures, a minimum of two people are required to book. In the event that only one passenger has booked, you will be given the opportunity to move your departure to another date.
• Once there is an update on the status of your tour, you will be contacted via email by the Luxury Escapes Tours Concierge Team, and they will advise whether the tour has been confirmed. Please do not book flights or make any non-flexible arrangements until you receive this update.
• Should you require assistance with your tour, please contact our Tours Concierge Team at tours@luxuryescapes.com, who will be happy to assist with any of your queries and who will support you right up until you return from your journey.
• For tours that allow children, the child must be 12 years or over and must share a room with an adult (18+).
• Children are the same price as adults.

Please note, our 7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee and Date Change policy does not apply to Tours

Deposits

• Please note that initial deposits are non-refundable.

Service Fee

• The service fee included in the Payment Schedule is non-refundable.

Cancellation Policy

• All payments and service fees are non-refundable.
• Where Luxury Escapes Tours may allow a cancellation for credit due to exceptional circumstances (and at its sole discretion) and where a cancellation/credit is not otherwise permitted, a service fee of A$300 per person will apply.
• For Trusted Partner operated tours, additional fees may apply.

Date Changes

• With limited departure dates, date changes are not applicable for this tour.

Itinerary Amendments & Changes

• Occasionally our itineraries are updated prior to departure. This may be to accommodate changes in weather, public holidays, common seasonal changes to timetables and transport routes, and unforeseen circumstances.
• In the event of a change in itinerary (for safety reasons or due to events outside of our control) that results in cancellation or change fees toward flights (or other parts of your travel) we will notify you as soon as practicable.
• You will be responsible for any associated costs or will otherwise have the right to a refund (less any costs incurred or paid to third parties).

Surcharges

• After completing your booking, your tour cost may be subject to additional surcharges due to factors beyond the control of Luxury Escapes.
• Where the cost of delivering your selected tour materially increases between the time of purchase and delivery, we reserve the right to increase the balance due. Increases may be in relation to, but not limited to, currency fluctuations, taxes, airfares, fuel surcharges, tour costs or government changes due to health and safety restrictions. A material increase will be considered one in excess of 10% of the package price.

Fine Print and package inclusions are accurate at the time of purchase and not subject to change, unless updates or corrections are specifically noted in the latest Fine Print with a timestamp. Please check the Fine Print prior to departure for any updates.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to website’s terms and conditions.

Accommodation for the duration of your tour is included in the Tour package.

• You can find relevant accommodation details for each day of the itinerary on the Tour offer page, or in your ‘My Escapes’.

Please note:

• Accommodation is subject to availability and may be substituted for a hotel of a similar or higher standard without notice.
• Rooms will be made available after 4pm on the day of arrival. Checkout is required by 7am. Early check-in and late checkout may be available upon request, subject to availability. Additional fees may apply.
• Maximum room capacity (Twin Room) is two adults. Maximum room capacity (Solo) is one adult.
• All special requests, such as those regarding bedding preferences, are subject to availability and can only be confirmed upon check-in. Room assignments and bedding configurations may vary based on the destination and hotel policies, and are handled directly by the hotel staff.
• Cruise accommodation: When you book a guaranteed stateroom, you’re assured a stateroom in your chosen category or higher. Your stateroom will be assigned by the ship, and you may receive your stateroom number closer to-or on-the day of embarkation. As staterooms are allocated by the ship, specific stateroom requests can’t be guaranteed, and once assigned, the stateroom can’t be changed. Please note, some staterooms have obstructed views.

Pre- & Post-Tour Accommodation

Pre- and post-tour accommodation can be booked to extend your stay before or after your tour by contacting our Tours Concierge Team at tours@luxuryescapes.com.

Luxury Escapes uses a range of accommodation partners. For pre- and post-tour accommodation options where we can offer the same hotel as the start and end of your tour, your pre- and post-tour accommodation will be booked independent of your tour. If the hotel for your tour changes, this will be independent of your pre- or post-tour accommodation booking. In this instance, change fees may apply on your pre- or post-tour accommodation. If you choose to change, change fees can be found in your ‘My Escapes’.

For pre- and post-tour accommodation bookings, you may be required to check out of your room and check in again on the first or last day of your tour. You will need to confirm these details directly with the hotel.

Please contact the Tours Concierge Team at tours@luxuryescapes.com for further information.

• Return international flights
• Visas
• Single supplement
• Departure transfer
• Meals/drinks not stated in the itinerary
• Optional activities/tours, personal expenses/transfers not mentioned
• Travel insurance (required)
• Tips and gratuities
• Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

• Optional experiences may be cancelled if minimum numbers to operate are not met. Final confirmation of your optional excursions and activities will be provided while on tour.
• Optional experiences can only be booked online up to 60/90/120 days prior to departure, dependent on your tour’s guidelines, via My Escapes or by contacting our dedicated Tours Concierge Team at tours@luxuryescapes.com. After this time, bookings can be made through your guide while on the tour.
• All optional experiences are subject to availability.
• Optional experiences may be updated prior to departure to accommodate changes in weather, common seasonal changes to timetables and transport routes, and unforeseen circumstances.
• Optional experiences that require flight bookings are on a request basis, subject to availability until booked and confirmed, and may incur surcharges.
• Optional experiences are non-refundable within 60 days of departure, unless cancelled due minimum numbers on tour not being met or unforeseen circumstances on tour.

Banff cowboy cookout and trail ride

• What to bring: Close-toe shoes and long pants. Helmets are mandatory and provided.
• Location: Banff Trail Riders – Stables, 100 Sundance Rd, Banff, AB T1L 1B9, Canada. Departing from Banff Trail Riders Stables located approximately a 20-minute walk from downtown Banff. Head south on Banff Avenue, across the Bow River Bridge. Turn right at the T-intersection after the bridge onto Cave Avenue and follow for about 1.2km. The lane to the stables will be on the right-hand side and is called Sundance Road. There is a horse-crossing sign right before the turn.
• Transfers are not included. Please speak to your guide if you wish to organise transfers.
• Please arrive 30-minutes prior to departure.
• Min. 2 passengers required to operate
• Max. weight: 104kg per person
• Riders 17 and under must be accompanied by a parent or legal guardian.
• Please complete an online waiver for each rider prior to your departure.
• Please note: Banff cowboy cookout options are not available for September departures.

Banff cowboy cookout by wagon

• Location: Banff Trail Riders – Stables, 100 Sundance Rd, Banff, AB T1L 1B9, Canada. Departing from Banff Trail Riders Stables located approximately a 20-minute walk from downtown Banff. Head south on Banff Avenue, across the Bow River Bridge. Turn right at the T-intersection after the bridge onto Cave Avenue and follow for .75 mile. The lane to the stables will be on the right-hand side and is called Sundance Road. There is a horse-crossing sign right before the turn.
• Transfers are not included. Please speak to your guide if you wish to organise transfers.
• Please arrive 30-minutes prior to departure.
• Min. 2 passengers required to operate.
• Available days/times: Departs daily at 5pm.
• This experience is run in conjunction with the Banff cowboy cookout with trail ride.
• Please note: Banff cowboy cookout options are not available for September departures.

Three Sisters helicopter tour

• Location: Located 30 minutes from Banff: follow the Trans Canada Hwy #1 East. Take Exit #91 (Canmore /Exshaw Exit). At the stop sign, turn right and continue for 250m to the heliport on the right-hand side. Tours depart from the log building.
• Return hotel transfers are included on request, subject to availability. Transfers must be confirmed 24 hours prior to departure.
• Transfers depart from Mount Royal Hotel at 1.15pm or Banff Springs at 1.30pm.
• Min. two passengers are required to operate; you may be sharing with other guests.
• Max. 10 passengers.
• All flights are subject to weather conditions, availability of aircraft and civil emergencies. A contact phone number is required in case of changes due to weather conditions.
• Passengers must arrive 20 minutes prior to scheduled departure time. Late arrivals may be rescheduled to another time or day. Please be ready to depart at least five minutes in advance.
• Passengers are assigned seats according to their height and weight, therefore personal seat selection is not possible.
• Available days/times: Daily departures at 11am and 2.30pm.

Whistler Peak 2 Peak Gondola 360 Experience

• Please note: Access is weather dependent. Transfers are not included.
• Available from end of June only.
• Daily Departures (weather permitting) 29 June – 9 September: 10am to 5pm.
• Sightseeing Experience adventure tickets may be used from Whistler or Blackcomb base mountain locations.
• Go to any ticket window for admission by telling them your full name.

Gastown Foodie Tour with alcohol pairings

• Dietary restrictions (gluten-free, dairy free, garlic and onion allergies) cannot be accommodated.
• Tour may be shared with guests outside of the tour group.
• Transfers are not included.

• Passengers are permitted one piece of baggage with a maximum weight as per your airline’s restrictions.
• Passengers are permitted one additional, smaller piece of hand-luggage with a maximum weight of 7kg on tour.

Transfers

• Arrival transfers are available on the first day of your tour only. Departure transfers on the last day are not included.
• On Day 1, please book your flights to arrive at Vancouver International Airport (YVR) by 4pm. Your transfer will meet you on arrival and take you to your hotel. Check-in on Day 1 is at 4pm.
• On Day 19, your ship arrives back in Vancouver at 7am. Please book your flights to depart from Vancouver International Airport (YVR) after 3pm. The ship terminal is located approximately a 40-minute drive from Vancouver International Airport (YVR).
• If you have booked your pre- and post-tour accommodation through Luxury Escapes, transfers may be available for select tours (not available for Trusted Partner operated tours).
• For complimentary transfers to be fulfilled outside of arrival and departure date, all pre- and post-tour accommodation bookings must be booked through Luxury Escapes no later than 60 days before departure. After this time, any pre- or post-tour accommodation bookings made will not be eligible for complimentary transfers.
• If you have booked pre- or post-tour accommodation outside of Luxury Escapes, you will forfeit your complimentary airport transfers.
• Please note ‘Private Transfers’ refers to transfers that are exclusive for your tour group and may be shared among other members of your group if arriving on the same flight or another flight arriving within a 30-minute window.
• Transfers are based on the package purchased. Twin room packages include one shared airport transfer for both travellers, regardless of differing arrival times. Solo transfers are only included with solo traveller packages. Additional transfers can be arranged at an extra cost.
• Flight information must be provided to Luxury Escapes 60 days prior to departure in order to book transfers.

Tipping

• Tipping and gratuities are included for Rocky Mountaineer rail package only. Tipping for the rest of the tour is not included and is at your own discretion. As a guide, approximately CA$5–6 per person, per day, is the industry standard for your guide and driver, and CA$3 per person, per day for local guides. It is also customary in both Canada and Alaska to tip approximately 15–20% in restaurants, lounges, etc., if satisfactory service has been provided.
• Cruise Gratuities will be added to guests’ onboard accounts of US$17 per guest, per day for crew appreciation. This amount may be adjusted onboard before your account is settled. In addition, an 18% Service Charge is automatically applied to certain onboard purchases, including beverages, specialty dining cover charges, a la carte menu items, bar retail items, and spa and salon services. Applicable local taxes are added where required.

Please Note:

• Maligne Lake: For April and May departures, travellers will join a Maligne Valley hike in lieu of the narrated cruise.
• Access to Glacier Bay is not possible for April departures due to ice conditions.
• The maximum group capacity of 24 is applicable to the land portions of your tour only. Additional travellers will join your tour group on the Rocky Mountaineer and on the Holland America cruise extensions.

• IMPORTANT: The Twin-Share Package is valid for ONE PERSON (based on twin share). You must purchase TWO PACKAGES.
• Cabins are on a ‘guarantee’ basis and will be allocated by the cruise line closer to sailing. Specific cabin, deck and location requests cannot be accommodated.
• Some cabins may have obstructed views and/or porthole window.
• Maximum room capacity is one adult for solo travellers, two adults for twin-share cabins
• Wheelchair accessible staterooms are available on request and subject to availability. Surcharges may apply.
• The onboard spa services are available at an additional cost.
• Cabin Sizes and Bedding Configuration
• The Holland America cruise includes the following cabin types:
  • Inside Stateroom: queen bed or twin singles with shower
  • Oceanview Stateroom: queen bed or twin singles, shower and guaranteed ocean views
  • Veranda Stateroom: queen bed or twin singles, shower and a private balcony
• Please request a queen or twin single bedding configuration at the time of booking.
• Please note that cabin categories indicate different decks and areas of the ship and that unobstructed ocean views are not guaranteed. Individual cabin numbers or types may not be selected in advance and are on a guaranteed basis.
• Onboard Dining
• Dining times onboard can vary between sailings. We ask for your preference, however, your preferred dining time may not be available. We suggest that you speak with the maitre d’ once onboard.
• Included unlimited dining is available only at the following restaurants: Lido Market, Dive In, New York Pizza, The Dining Room & In-Cabin Dining.
• Dinner seating times are subject to change.

Shore Excursions and Special Requests

• Guests are encouraged to book their shore excursions through the cruise line for the widest selection of tours along with some important added benefits – safe and reliable tour operators, easy pick-up and drop-off at the pier. Shore Excursions and Specialty Dining can be pre-booked via your onboard account.
• On these offers, guests will not be able to book in shore excursions until your booking confirmation number is provided to you, once these have been provided approximately 90 days before departure, we recommend you access the Holland America portal to check availability and secure your shore excursions.
• All special requests, such as those regarding bedding preferences, shore excursions and specialty dining, are subject to the Cruiseline availability and can only be confirmed upon receiving your booking confirmation, Luxury Escapes has no control over availability.
• Tipping
• The currency onboard is US$.
• Cruise gratuities of US$17 per guest, per day will be added to guests’ onboard account. This amount may be adjusted onboard before your account is settled.
• Applicable local taxes are added where required. Tipping and gratuities are NOT included for shore excursions.
• An automatic gratuity of 18% is added to all beverage packages, specialty dining, spa services and main dining room wine purchases. Should you wish to change this, please visit guest services onboard.
• Cruise Documentation
• Cruise documentation will not be provided until full payment is received and traveller details are complete.
• Cruise confirmation and check-in forms will be provided approximately 90 days prior to departure.
• Once forms are complete, guests can access cruise documentation and pre-book shore excursions directly with Holland America.
• Luggage tags and documentation can be printed online through the check-in process. Passengers are responsible for the printing of documents and must present at check-in.
• Luxury Escapes cannot provide any further information other than your check-in link. If you have not received this link, please contact: tours@luxuryescapes.com.

Please Note:

• Boarding starts from 11am on the day of embarkation, as per the designated time slot selected during online check-in. All passengers MUST be onboard no later than 2pm, as the ship departs at 3pm. Should these times change, you will be advised directly via Holland America Cruises. Boarding times are selected during your online check in process. You must be at the ship to board during your designated time slot.
• Checkout is done in groups to accommodate passenger flight times. For any concerns regarding flight times and disembarkation, please contact the ship purser or activity desk onboard prior to disembarkation.
• Before depature, it is recommended that guests download the Holland America Line Navigator app and complete online check‑in, explore restaurants and sample menus, and pre‑book shore excursions, spa treatments*, and specialty dining. Spa and salon amenities are available to book up to three days before your cruise departure and are not bookable through the app after the departure time.
• The app is also the best way to access special offers, chat with fellow guests, and manage your account onboard. No cruise internet plan is required to use the app onboard.”

Travel Insurance

• Travel insurance is required on all our tours, which (at a minimum) covers medical expenses and repatriation. You may not be permitted to join the tour group if evidence of travel insurance is not provided prior to your trip. If you are unable to obtain travel insurance for whatever reason, you may be required to sign a waiver and/or provide a letter from a medical practitioner which confirms you are fit for travel. For any enquiries regarding travel insurance, please call 1300 88 99 00 or email sales@luxuryescapes.com.

Passports & Visas

• A visa may be required. It is the traveller’s responsibility to ensure they hold a current visa for the countries visited on tour. If the traveller is on a non-Australian passport, a valid re-entry visa may be required.
• You are responsible for visas, entry, health and other requirements, and any documents required by laws, regulations, orders and/or requirements of countries visited. Luxury Escapes and/or its servants and agents are not responsible for passport and visa requirements or for any loss you sustain for failing to comply with laws, regulations, orders and/or requirements of countries visited.
• A valid passport with a minimum validity of 6 months beyond your return travel date is required for all passengers (including children and infants).

Traveller Details

• Traveller Details must be completed for each individual traveller.
• Travellers must advise of any medical conditions or dietary requirements. Failure to provide such information in advance of your tour may result in an inability to cater to your requirements.
• We work with exceptional local tour providers to present uniquely crafted packages that encompass sightseeing tours and excursions. Our tour provider partners are dedicated to making every effort to accommodate specific requirements. However, it should be noted that the extent to which they can address mobility and accessibility needs may vary, depending on the nature of the sightseeing tour and activities involved. Please contact tours@luxuryescapes.com so we can advise whether your specific needs can be accommodated.
• Special dietary requirements can be catered for in most cases, however, on occasion this may not be possible due to location, lack of availability of unique ingredients, and other extenuating circumstances. It is always advised to carry any necessary supplies with you.
• All travellers must notify us of special dietary requests at the time of booking. Although we will use reasonable endeavours to accommodate requests, we cannot guarantee requests will be met by suppliers. On tour, meals are prepared based on the availability of ingredients in each destination. Please keep in mind that specific meal requests may not be available at every stop.
• Please be advised that food and drink locations are not owned or operated by us. It is your responsibility to check that meals and drinks meet your requirements. We expressly disclaim any liability for meals or drinks that contain allergens.
• Passport details are required for all bookings. In some cases, a digital copy of your passport may be requested by Luxury Escapes to book certain elements of your trip.
• Names on your booking and in your traveller details need to match your passport. If incorrect, any fees incurred to make changes to internal flights for on-ground arrangements will be at the cost of the traveller.
• If a photo of your passport is requested, failure to provide valid photo ID will result in your booking being cancelled and all monies paid remaining non-refundable. When requested, a digital copy of your passport must be provided for each guest at least 90 days prior to your tour departure.
• Should you require any assistance with your Traveller Details, please contact our Tours Concierge Team at tours@luxuryescapes.com.

Tour Pace

• It’s important to note that specific activities and intensity levels may vary between different tour operators and destinations. When selecting a group tour, it’s advisable to carefully review the itinerary, activity descriptions and fitness requirements to ensure a suitable match for your preferences and physical capabilities.
  • Relaxed: Leisurely pace with limited walking or physical demands. Opportunity for ample free time and leisure activities. Suitable for individuals seeking a laidback experience.
  • Moderate: Usually more than one day in a location. Balanced mix of exploration and physical engagement. Suitable for participants with a reasonable level of fitness. Exploring cities on foot, visiting landmarks and guided excursions. Requires a moderate level of stamina and physical activity.
  • Active: Activities most days. Generally, not staying in a location for two days or more. Suitable for participants with high fitness levels and a sense of adventure.

Travel Styles

• Fully Guided Tour: A dedicated tour director and driver will accompany you for the entire trip. In some cases, you may have different tour directors in different regions. If your tour spans multiple countries, any internal flights included will not be escorted.
• Partially Guided Tour: You’ll have a tour driver and local guides at specific locations or portions of the trip, but not the entire time. There might be different local guides for different regions.
• Self-Guided Tour: You will not have a guide for your trip. You will be provided detailed trip notes with elements, such as accommodation and transport, pre-booked for you.

Health and Fitness Acknowledgement:

• Travellers acknowledge that they are required to have a good level of health and fitness to undertake the activities on this tour.
• There are limitations to the degree of accommodations that can be made if travellers are unable to partake in the included activities on this tour. Please consider suitability as additional costs could apply.
• Travellers also acknowledge and agree that neither we nor the tour provider will be able to provide medical or other assistance in the event that they are unable to complete any aspect of the tour as a result of their health or physical condition (nor are we liable for any loss, damage, expense, injury or death arising from such).

Your tour begins at Vancouver International Airport (YVR) and ends at Canada Place Cruise Ship Terminal.

Return flights are not included in your package and must be purchased separately. ** If your chosen tour departure date is guaranteed at the time of booking, you may be able to purchase flights immediately. If your tour departure date is not yet guaranteed (still pending minimum numbers), flights should not be booked until you receive an update on the status of your tour.**

Return airport transfers are included in your tour on the first and last day only.

Important: Please allow for travelling time from international countries. International flights are not included in your package and must be purchased separately. It is your responsibility to make your own travel arrangements and ensure that you arrive at your starting location on your chosen tour start date.

A visa may be required for the destination you are visiting. It is each traveller’s responsibility to ensure they are holding a current visa. Please take the time to visit our preferred vendor website, Visas Direct, to assist you with any visa application requirements and processes. If you require any supporting documentation when applying for your visa, please let us know and we will be more than happy to assist. Click here to visit the website.

Need flights? Our dedicated flights concierge can assist with all your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Important Destination Information:

Canada

Time zone: GMT-7 (Vancouver)

Telephone: +1

Currency: Canadian dollar

Accessing money: ATMs are widely available with credit cards widely accepted within the city. Cash is advised when visiting rural areas.

Language: English, French

Climate: The northern two-thirds of the country have very cold winters and short, cool summers. The central-southern area of the interior plains typically experiences very cold winters and hot summers.

USA

Time zone: GMT-4 (Eastern Daylight Time), GMT-5 (Central Daylight Time), GMT-6 (Mountain Daylight Time) & GMT-7 (Pacific Daylight Time)

Telephone: +1

Currency: United States Dollar

Accessing money: ATMs are widely available with credit cards widely accepted within the city. Cash is advised when visiting rural areas.

Language: English

Climate: The United States comprise a wide variety of climates ranging from tropical to polar. In general, the continental United States experiences cold winters and hot summers. Expect tropical conditions in the southern part of the country, with more temperate conditions farther north.