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Batam | View on map

Grand Mercure Batam Centre

9.4

Exceptional

From online reviews

Rooms

Make yourself at home in one of the 230 individually furnished guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Facilities

Relax at the full-service spa, where you can enjoy massages. If you’re looking for recreational opportunities, you’ll find an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can get to nearby shops on the shuttle (surcharge).

Dining

Enjoy international cuisine at Ambrosia All Day Dining, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM for a fee. Children aged 5 and younger eat free breakfast.

Popular Facilities

Pool
Air Conditioning
Free WiFi
Gym
24/7 Front Desk
Housekeeping

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Trusted by over 1,000,000 travellers in 2025

'Excellent'

10K reviews

4th trip, great prices

3 years, 4th trip great prices, great service always helpful shout out to Gemma E very helpful, fast response

Peter W.

We have just returned from The Haven in…

We have just returned from The Haven in Khao Lak in Phuket. Wendy P. was our agent from Luxury Escapes and did a fabulous job for us. The trip went very well the hotel and package was amazing. The hotel staff were all very helpful and supportive. Great holiday - thanks LE.

Fiona W.

Great service!

I have just returned from my first holiday where I was astounded by the value for money, so on my return I went straight back online to book my next break. Excellent service received from Joel S today when I needed to amend my second booking. Happy days!

Cate B.

Really appreciate the wonderful service

Really appreciate the wonderful service and advice from Stephanie at Luxury Escapes! I was so well looked after - and now my husband and I have a well thought out holiday to look forward to!! Thank you Steph and Luxury Escapes- we cannot wait!!!

Juliana C.

We love Luxury Escapes

Kurniawan C. was so helpful, my request was confirmed within 15 minutes and I could not be more grateful. He was very kind and professional. This is why we love Luxury Escapes

Brady B.

Gemma was so helpful with my enquire…

Gemma was so helpful with my enquire and followed up everything, calling me back three times to make sure all was good. Could not be happier with her service.

Paul P.

Great customer experience

Great customer experience, Emily G was so respectful, friendly and help me with my inquiries in a very good manner. Was a pleasure talking to her, well done 👏 Luxury Escapes and Emily G.

Jean L.

Dealing with great staff is a bonus and…

Dealing with great staff is a bonus and Sarah B is amazing nothing was any trouble she is a pleasure to deal with 10/10. Being we had to cancel our trip Sarah was very efficient and understanding of our circumstances and being as we have book through Luxury Escapes before and have had amazing holiday’s in the past this is just a hiccup before we book our next trip.

Karen T.

Sarah T was very helpful

Sarah T was very helpful. After few phone call with different agents, Sarah was able to sort out my issue. She actually rang me back to finalize everything and ensure everything is sorted. Great customer service. Well done Luxury Escapes

Amal H.

Great deals and five star service

Great deals and five star service. Had to make a change to my booking and Joel S was very helpful and very efficient. Will always use Luxury Escapes for all future bookings.

Vicky C.

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