4.7/5

4.8/5

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Revel in the laidback coastal charms of Borneo’s Kota Kinabalu from this elegant retreat, perfectly positioned in the heart of Sabah’s capital. The sleek hotel serves up stunning views of the South China Sea and is a short stroll from the bustling Gaya Street Market, featuring a fascinating display of local produce, crafts, souvenirs and delicious tidbits.

Savour international flavours at the hotel’s Maupassant restaurant, grab a cuppa from the trendy Phileas Cafe and sip on well-crafted cocktails by the rooftop infinity pool. For a taste of local culture, the Sabah State Museum and the waterfront Kota Kinabalu City Mosque await exploration.

Popular facilities

1 outdoor pools
1 indoor pools
2 restaurants
2 bars
1 cafes
Fitness centre

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Trusted by over 1,000,000 travellers in 2025

'Excellent'

10K reviews

4th trip, great prices

3 years, 4th trip great prices, great service always helpful shout out to Gemma E very helpful, fast response

Peter W.

We have just returned from The Haven in…

We have just returned from The Haven in Khao Lak in Phuket. Wendy P. was our agent from Luxury Escapes and did a fabulous job for us. The trip went very well the hotel and package was amazing. The hotel staff were all very helpful and supportive. Great holiday - thanks LE.

Fiona W.

Great service!

I have just returned from my first holiday where I was astounded by the value for money, so on my return I went straight back online to book my next break. Excellent service received from Joel S today when I needed to amend my second booking. Happy days!

Cate B.

Really appreciate the wonderful service

Really appreciate the wonderful service and advice from Stephanie at Luxury Escapes! I was so well looked after - and now my husband and I have a well thought out holiday to look forward to!! Thank you Steph and Luxury Escapes- we cannot wait!!!

Juliana C.

We love Luxury Escapes

Kurniawan C. was so helpful, my request was confirmed within 15 minutes and I could not be more grateful. He was very kind and professional. This is why we love Luxury Escapes

Brady B.

Gemma was so helpful with my enquire…

Gemma was so helpful with my enquire and followed up everything, calling me back three times to make sure all was good. Could not be happier with her service.

Paul P.

Great customer experience

Great customer experience, Emily G was so respectful, friendly and help me with my inquiries in a very good manner. Was a pleasure talking to her, well done 👏 Luxury Escapes and Emily G.

Jean L.

Dealing with great staff is a bonus and…

Dealing with great staff is a bonus and Sarah B is amazing nothing was any trouble she is a pleasure to deal with 10/10. Being we had to cancel our trip Sarah was very efficient and understanding of our circumstances and being as we have book through Luxury Escapes before and have had amazing holiday’s in the past this is just a hiccup before we book our next trip.

Karen T.

Sarah T was very helpful

Sarah T was very helpful. After few phone call with different agents, Sarah was able to sort out my issue. She actually rang me back to finalize everything and ensure everything is sorted. Great customer service. Well done Luxury Escapes

Amal H.

Great deals and five star service

Great deals and five star service. Had to make a change to my booking and Joel S was very helpful and very efficient. Will always use Luxury Escapes for all future bookings.

Vicky C.

Location

Mercure Kota Kinabalu City Centre

Jalan Gaya 41, Kota Kinabal 88000, Malaysia

Mercure Kota Kinabalu City Centre sits in a prime position in the heart of Sabah’s capital, Kota Kinabalu, within a stone’s throw of the historical Jesselton Point Waterfront. With easy access to Jesselton Mall, Gaya Street Market and Tunku Abdul Rahman Park, you’ll be perfectly positioned to explore the city and Sabah’s landscapes and cultural villages. The property is approximately a 15-minute drive from Kota Kinabalu International Airport (BKI). Airport transfers are not included in your package, please plan accordingly.

Need flights? Our dedicated flights concierge can assist with your flight requirements (subject to availability). Contact sales@luxuryescapes.com.

Facilities

Maupassant restaurant
Compass restaurant
Phileas cafe
Outdoor pool
Fitness centre
Meeting rooms
Laundry facilities
24-hour reception
Wi-Fi
Check-in: 3pm / Checkout: 12pm

Surcharges may apply to select facilities and services

Things to know

Check-in from

15:00

Check-out by

12:00

Fine print

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Tourism Tax: Please note a tourism tax of MYR10 per room, per night applies, payable directly to the hotel at check-in.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

Extra Guest Bedding & Connecting Rooms: Please note, requests for bedding for extra guests and requests for connecting rooms are subject to availability at check-in. Contact the property for more information.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Fine Print and package inclusions are accurate at the time of purchase and not subject to change, unless updates or corrections are specifically noted in the latest Fine Print with a timestamp. Please check the Fine Print prior to departure for any updates.

Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.

Check-in from

15:00

Check-out by

12:00

Tourism Tax: Please note a tourism tax of MYR10 per room, per night applies, payable directly to the hotel at check-in.

Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.

We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.

Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.

Reviews

8.0

Very Good

Reviews from Google

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