• Bookings must be made at least seven (7) days in advance
• After you have made your booking request, you will automatically receive confirmation of your requested date to your nominated email address. Please note this is not your ticket
• Luxury Escapes will email your official ticket (if available) to your email address within five (5) business days of purchase. This official ticket will be required to redeem your experience
• Once received, you will be able to download the free Go City app from the iOS App Store or Google Play
• Then, sync the pass issued to you by Luxury Escapes with the app
• Reserve slots at popular attractions – although many attractions on your pass do not require a booking, there are a few that require forward-planning. Don’t worry, Go City has the lowdown on which attractions need to be booked and the details you need to do so

Every day

Availability:

• Available every day: Days and hours of operation for each attraction vary; please check app before you go
• Note: All-Inclusive passes are valid for the number of consecutive days you purchased, starting from the day/time you visit your first attraction
• Some attractions will require pre-booking to redeem pass
• See full list of attractions here
• Bookings valid to 31 March 2025

Important:

• Exclusions: Meals and drinks, hotel transfers, transport, souvenirs, additional entry to exhibitions or attractions not specified in full list of attractions
• Advance reservations may be required for some of the tours included on the pass; please check your digital guidebook before you go
• Passes allow for contactless entry – use pass on your phone or print at home

Terms & Conditions:

• Travellers may be asked to present their ID documents (e.g. passport, ID card) for identity verification during the tour. Please bring your ID documents
• Each attraction can only be visited once
• Attraction entry validity duration: One day represents a calendar day, not 24-hour cycle
• Pass validity: All-Inclusive passes are valid for the number of consecutive days that you have purchased. ‘Day 1’ starts when you scan your pass at your first attraction and each ‘day’ of your pass finishes at midnight. This is the case regardless of what time of day you choose to scan your first attraction. So for instance, if you don’t visit your first attraction until 5pm, that will still count as a full ‘day 1’. Please allow for this when planning your trip so you can make best use of your pass and see as much of the city as possible!
• Unused passes are valid for 2 years from the purchase date

Cancellations:

• Cancellations of unactivated passes made within 7 days of purchase date: no cancellation fees apply
• Cancellations and refunds are unavailable for passes that have been activated; a minimum 72 hours’ (3 days) notice is required for any cancellation requests

Changes to Booking:

• 7 days’ notice required to change a booking you have made
• Passes are non-transferable and intended exclusively for the designated holder

Please Note:

• Bookings for this offer are limited and subject to availability. Not to be used in conjunction with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Full terms and conditions are located on the terms and conditions page of our website

Go City Madrid

Go City provides flexible travel passes for major cities worldwide, granting access to a variety of top attractions and tours. With digital and all-inclusive options, users can customise their sightseeing experiences, saving money and enjoying hassle-free entry to popular landmarks, museums and activities.

Website

• Update 30 August 2024: Sample Attraction Highlights updated to remove “Visit to a Spanish Fighting Bull Ranch” as no longer available