Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

• This property accepts credit cards and cash

• Cashless transactions are available

• Safety features at this property include a fire extinguisher, a smoke detector, and a security system

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• This property affirms that it follows the cleaning and disinfection practices of Clean & Safe Stay (Okura Nikko Hotels)

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Children under 12 are not allowed in the Club Lounge after 5 PM.

Special instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The listed facilities fee applies to children ages 4-11 for access to the club lounge.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

The listed children’s breakfast fee is charged per child, per day for children under 12 booked in breakfast inclusive rate plans.

Optional

• Fee for buffet breakfast: approximately JPY 6500 for adults and JPY 6500 for children
• Airport shuttle fee: JPY 61000 per vehicle (maximum occupancy 2)
• Rollaway bed fee: JPY 18975 per night
• Facilities fee: JPY 4500 per person, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Parking height restrictions apply

LGBTQIA+ friendly

Essential workers only - NO

Property follows a brand or regulatory agency’s sanitization guidelines Clean & Safe Stay (Okura Nikko Hotels)

Contactless check-out is available

Cashless transactions are available

Professional property host/manager

Sakura Quality

• Feel like a VIP with a complimentary room upgrade (subject to availability)
• Prepare for a day of indulgence with a delicious daily breakfast at Orchid Restaurant
• Indulge with US$100 hotel credit per package, per stay, to spend at Spa ANNAYAKE and a host of restaurants and bars (see the Fine Print for details)

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 12 years old or younger stays free, per registered adult, when occupying the parent or guardian’s room, using existing bedding.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions.
• Contactless check-out is available.
• Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update 15 April 2025, 6.45pm AEDT: Okura Fitness & Spa will be closed for inspection and maintenance from 13 January to 16 January 2026.

Update 21 August 2024, 10.30am AEST: Fine Print added re: Okura Fitness & Spa.

Update 20 August 2024, 2.00pm AEST: Club Lounge opening times and meal times updated in Fine Print.

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note package inclusions for extra guests vary depending on the rate selected, please choose your package carefully.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.