Krystal Grand Cancun
Experience the energy of Cancun with the whole family at this luxurious all-inclusive retreat, perfectly positioned in the city’s most happening beachside location. Just steps from the white sands and cobalt blue waters of Punta Cancun, this resort places you in the heart of the action – close to sensational shopping, dining and family attractions.
Want for nothing with unlimited access to seven dining venues and six bars and lounges. From generous breakfast spreads at O Restaurant to punchy tacos at La Taqueria and fresh ceviche at The Beach Bar & Grill, every moment brings something new to the table.
There’s a slice of paradise for every age, with four pools – including a serene adults-only infinity pool – plus Kamp Krystal Kids’ Club and Adventure Friends for teens. You’ll also find a rejuvenating spa, modern fitness centre and Moskito Beach Club, home to yoga classes, meditation, live music and more.
Experience the energy of Cancun with the whole family at this luxurious all-inclusive retreat, perfectly positioned in the city’s most happening beachside location. Just steps from the white sands and cobalt blue waters of Punta Cancun, this resort places you in the heart of the action – close to sensational shopping, dining and family attractions.
Want for nothing with unlimited access to seven dining venues and six bars and lounges. From generous breakfast spreads at O Restaurant to punchy tacos at La Taqueria and fresh ceviche at The Beach Bar & Grill, every moment brings something new to the table.
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- 14 restaurants & bars
- In-room dining
- Four swimming pools
- Fitness centre
- Spa
- Recreational activities
- Kamp Krystal Kids’ Club
- Adventure Friends teenage club
- Moskito Beach Club
- Parking
- Wi-Fi
- Check-in: 3pm / Checkout: 12pm
Surcharges may apply to select facilities and services
- Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.
- Daily breakfast can be redeemed at O Restaurant.
- Daily lunch can be redeemed at O Restaurant, Red Fish and The Beach Bar & Grill.
- Nightly dinner can be redeemed at O Restaurant, Red Fish, The Grill, Risotto and Ayami Restaurant. A la carte reservations are required during summer.
- Reservations are required at The Grill, Risotto and Ayami Restaurant. An elegant casual dress code applies.
- Spirits and non-alcoholic drinks are included. Starbucks coffee, premium alcohol and premium amenities are not included.
- One-day beach cabana hire (select packages) must be booked in advance.
- All-inclusive benefits include nightly entertainment such as a Mexican-themed evening and a live Mariachi band, daily land and water activities including yoga and sports tournaments, kids’ club, coffee and daily maid service.
- Kamp Krystal Kids’ Club (for children aged 4–12) is open from 9am–5pm. Children aged below 4 must be supervised by their parents. There is an Adventure Club for children above 12 years of age, from 11am-11pm.
- Smoking areas are located at Moskito Beach Club, Sky Terrace and the parking area.
7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings, flights and deposit fee, if applicable, which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 14 days prior to the check-in date. Excludes flight and service fee, if applicable.
- Cancellations outside of the 7-Day Change of Mind period will not be provided, except as required by Australian Consumer Law, your local law or as otherwise provided for in the Fine Print.
Please note this does not apply to flights booked with us. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).
Date Changes: If you need to amend your booking, you can self-service unlimited date changes in your ‘My Escapes’ account up until 30 days before your original check-in date. If you can’t find a suitable date, or still need further assistance, please contact our 24/7 customer service team. Subject to availability and surcharges.
Valid for travel until 31 July 2027 (bookings must be made before 1 July 2027).
City Tax: Please note a US$9 city tax per room, per night applies, payable directly to the hotel.
Environmental Fee: Please note a US$5 environmental fee per room, per night applies, payable directly to the hotel.
Compulsory Christmas Eve Gala Dinner: For stays on 24 December, an additional surcharge of USD150 per adult (13+) applies for the compulsory Christmas Eve Gala dinner. Payable directly to the hotel/resort.
Compulsory New Year’s Gala Dinner: For stays on 31 December, an additional surcharge of USD150 per adult (13+) applies for the compulsory New Year’s Gala dinner. Payable directly to the hotel/resort.
Blackout Dates & Surcharges: A non-refundable surcharge per room, per night may apply, payable at the time of booking. Dates and prices are identified in the Booking Calendar. Blackout dates may apply.
Resort Credit Fine Print:
- Credit includes:
- 3 × US$10 for room upgrades
- 3 × US$10 for bottles of wine
- 1 × US$10 for a bottle of liquor
- 3 × US$15 for Balinese sunbeds
- 1 × US$25 for a romantic dinner
- 2 × US$20 for massages
- 2 × US$10 for facial treatments
- 2 × US$10 for manicures or pedicures
- 3 × US$10 for premium products
- Exclusions: Beauty salon services, spa product purchases, telephone charges, internet services (if applicable), marina services, dive shop, medical services, car rentals and travel agency services. Cannot be used for tips, taxes, private functions or special events, including Christmas and New Year’s gala dinners. Must be redeemed at the time of reservation or service and cannot be deducted at checkout. Valid only during the original stay. Coupons have no cash or commercial value and are non-refundable and non-transferable. Cannot be accumulated or combined with other promotions or special offers, including spa treatment discounts, unless otherwise stated in the promotion. Not applicable to group bookings or combinable with Deal of the Day rooms. Tour operator and wholesaler employees are not eligible. Offer is subject to availability and may be modified or withdrawn at any time.
We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.
Fine Print and package inclusions are accurate at the time of purchase and not subject to change, unless updates or corrections are specifically noted in the latest Fine Print with a timestamp. Please check the Fine Print prior to departure for any updates.
Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.
- Dining inclusions do not include drinks (unless otherwise stated). Menus are subject to change without notice.
- Daily breakfast can be redeemed at O Restaurant.
- Daily lunch can be redeemed at O Restaurant, Red Fish and The Beach Bar & Grill.
- Nightly dinner can be redeemed at O Restaurant, Red Fish, The Grill, Risotto and Ayami Restaurant. A la carte reservations are required during summer.
- Reservations are required at The Grill, Risotto and Ayami Restaurant. An elegant casual dress code applies.
- Spirits and non-alcoholic drinks are included. Starbucks coffee, premium alcohol and premium amenities are not included.
- One-day beach cabana hire (select packages) must be booked in advance.
- All-inclusive benefits include nightly entertainment such as a Mexican-themed evening and a live Mariachi band, daily land and water activities including yoga and sports tournaments, kids’ club, coffee and daily maid service.
- Kamp Krystal Kids’ Club (for children aged 4–12) is open from 9am–5pm. Children aged below 4 must be supervised by their parents. There is an Adventure Club for children above 12 years of age, from 11am-11pm.
- Smoking areas are located at Moskito Beach Club, Sky Terrace and the parking area.
7-Day Change of Mind ‘No Questions Asked’ Refund Guarantee: Things don’t always work out. Our 7-day Change of Mind Guarantee is there to help. Bookings (except for cruise bookings, flights and deposit fee, if applicable, which are subject to the cancellation terms of the relevant supplier) may be cancelled with a full refund provided that cancellation occurs strictly within 7 days from the date of purchase and provided that the cancellation is made no less than 14 days prior to the check-in date. Excludes flight and service fee, if applicable.
- Cancellations outside of the 7-Day Change of Mind period will not be provided, except as required by Australian Consumer Law, your local law or as otherwise provided for in the Fine Print.
Please note this does not apply to flights booked with us. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).
Date Changes: If you need to amend your booking, you can self-service unlimited date changes in your ‘My Escapes’ account up until 30 days before your original check-in date. If you can’t find a suitable date, or still need further assistance, please contact our 24/7 customer service team. Subject to availability and surcharges.
Valid for travel until 31 July 2027 (bookings must be made before 1 July 2027).
City Tax: Please note a US$9 city tax per room, per night applies, payable directly to the hotel.
Environmental Fee: Please note a US$5 environmental fee per room, per night applies, payable directly to the hotel.
Compulsory Christmas Eve Gala Dinner: For stays on 24 December, an additional surcharge of USD150 per adult (13+) applies for the compulsory Christmas Eve Gala dinner. Payable directly to the hotel/resort.
Compulsory New Year’s Gala Dinner: For stays on 31 December, an additional surcharge of USD150 per adult (13+) applies for the compulsory New Year’s Gala dinner. Payable directly to the hotel/resort.
Blackout Dates & Surcharges: A non-refundable surcharge per room, per night may apply, payable at the time of booking. Dates and prices are identified in the Booking Calendar. Blackout dates may apply.
Resort Credit Fine Print:
- Credit includes:
- 3 × US$10 for room upgrades
- 3 × US$10 for bottles of wine
- 1 × US$10 for a bottle of liquor
- 3 × US$15 for Balinese sunbeds
- 1 × US$25 for a romantic dinner
- 2 × US$20 for massages
- 2 × US$10 for facial treatments
- 2 × US$10 for manicures or pedicures
- 3 × US$10 for premium products
- Exclusions: Beauty salon services, spa product purchases, telephone charges, internet services (if applicable), marina services, dive shop, medical services, car rentals and travel agency services. Cannot be used for tips, taxes, private functions or special events, including Christmas and New Year’s gala dinners. Must be redeemed at the time of reservation or service and cannot be deducted at checkout. Valid only during the original stay. Coupons have no cash or commercial value and are non-refundable and non-transferable. Cannot be accumulated or combined with other promotions or special offers, including spa treatment discounts, unless otherwise stated in the promotion. Not applicable to group bookings or combinable with Deal of the Day rooms. Tour operator and wholesaler employees are not eligible. Offer is subject to availability and may be modified or withdrawn at any time.
We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.
Fine Print and package inclusions are accurate at the time of purchase and not subject to change, unless updates or corrections are specifically noted in the latest Fine Print with a timestamp. Please check the Fine Print prior to departure for any updates.
Images are for illustrative purposes and may not be reflective of the package purchased. See individual offers and packages for details.