Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher and a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special instructions

Guests must transfer via boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Shop 7/54 Ariadne Street, Riverheads Shopping Village. 8am - 3pm]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must arrange ferry transfers (surcharge) to the property on K’gari (Fraser Island). To arrange transfers, guests should contact the property at least 48 hours before their expected arrival. Contact the property using the information on the reservation confirmation received after booking.

Optional

• Fee for buffet breakfast: approximately AUD 32 for adults and AUD 16 for children
• Airport shuttle fee: AUD 10 per person (one-way)
• Airport shuttle fee per child: AUD 10 (one-way), (from 4 to 14 years old)
• Uncovered self parking fee: AUD 30 per night
• Nearby parking fee: AUD 30 per day (66 ft away)
• Late check-out fee: AUD 50
• Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

By ocean

LGBTQIA+ friendly

Essential workers only - NO

Professional property host/manager

Ecotourism Australia ECO Certification

Know Before You Go

• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children 14 years old and younger stay free when occupying the parent or guardian’s room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• A car is not required for transportation to and from this property.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).