Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Some water is reused through a grey water recycling system
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Visitors entering the United Arab Emirates (UAE) require an entry visa (Tourist Visa) that needs to be arranged prior to the arrival date. This can be arranged through your local UAE Consulate or Embassy. All visitors are required to send a copy of their passport a minimum of 3 working days prior to the arrival date to obtain a border pass to cross the UAE-Oman checkpoint. Residents of United Arab Emirates (UAE) must send a copy of their resident visa in addition to the passport copy. The border passes will be available with the public relation officer at the Dibba checkpoint. For this reason, the hotel cannot accept last-minute bookings from UAE residents. Please note that no alcohol is permitted when crossing the UAE and Oman border.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Christmas Eve (December 24) Gala Dinner per adult: USD 610
• Christmas Eve (December 24) Gala Dinner per child: USD 305 (from 6 to 11 years old)
• New Year’s Eve (December 31) Gala Dinner per adult: USD 1220
• New Year’s Eve (December 31) Gala Dinner per child: USD 610 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional

• Fee for buffet breakfast: approximately USD 47 for adults and USD 23.50 for children
• Airport shuttle fee: USD 335 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

On bay

No rollaway/extra beds available

No elevators

Contactless check-in is available

Contactless check-out is available

Professional property host/manager

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian’s room, using existing bedding.
• Contactless check-in and contactless check-out are available.

Please note cancellation policies vary depending on the rate selected, please choose your package carefully. See full booking terms and conditions

Update 22 April 2025 1:27pm AEST: Updated travel timings and inclusions for the deals.

NYE Gala Dinner pricing updated 19th January 2024

See full booking terms and conditions.

Package Inclusions: Inclusions are correct at the time of purchase. Refer to your booking confirmation for details. Please note that package inclusions for extra guests vary depending on the rate selected. Please choose your package carefully.

Dining inclusions do not include beverages (unless otherwise stated). Menus are subject to change without notice.

Compulsory New Year’s Gala Dinner: For stays on 31 December, an additional surcharge of US$950 per adult (12 years onwards) and US$425 per child (6-11) applies for the compulsory New Year’s Gala dinner. Payable directly to the resort and excludes all drinks. There is no charge for children below five years.

Border Pass Requirement: Guests must send a copy of their passport at least three days before arrival to receive a border pass to cross the UAE-Oman Dibba checkpoint; residents of the UAE will also need to supply a copy of their resident visa.

Select Packages Only

• Late checkout is up to 2pm and is subject to availability
• US$100 Resort Credit: The included resort credit must be used during your stay. Any unused credit will be forfeited and is not transferable or redeemable for cash. Resort Credit can be utilised at the spa and for food and drinks at on-site outlets. Resort credit cannot be used towards room charges.
• Guests will need to send a copy of their passport at least three days before arrival in order to receive a border pass to cross the UAE-Omani Dibba checkpoint. Residents of the UAE will also need to supply a copy of their resident visa.

Check-in and Checkout

• Check-in: 3pm (local time).
• Early check-in is subject to availability and will incur a charge equal to 100% of the nightly rate.
• Checkout: noon (local time).
• Late check-out is subject to availability and will incur a charge equal to 100% of the nightly rate.
• Guests arriving on early morning flights are kindly requested to book early check-in in advance.
• Guests departing on late flights are kindly requested to book late check-out in advance.
• Early check-in and late checkout charges are exclusive of meals and drinks.
• Check-in and checkout are not allowed on: 29–30–31 December 2025 – 1 January 2026 | Easter: 4–5 April 2026.

Private Transfers

• Private car transfers can be arranged to or from Dubai City or Dubai International Airport at the following rates:
• From US$295 per car, each way – Maximum of 3 persons per car.
• From US$335 per car, each way – Maximum of 5 persons per car.
• Rates are approximate and subject to change.
• Rates are non-commissionable.
• Rates are inclusive of 9% Municipal Tax, 5% VAT and 8.4% service charge.
• Meet and greet service is not included and is available upon request at an additional charge.
• 100% cancellation charges apply if the transfer is cancelled 7 days before the arrival date.

Summer Offer

• Cancellation: Instant Purchase, Non-refundable
• Sale period: 4 April 2025 to 31 May 2025
• Travel period: 13 May 2025 to 30 September 2025

Spring Offer

• Cancellation: Instant Purchase, Non-refundable
• Sale period:
• Travel period: 9 April 2025 to 13 April 2025, 14 April 2025 to 20 April 2025, 21 April to 12 May 2025

Conditions for Both Offers

• Offer is not applicable from 6 to 10 June 2025.
• Breakfast and lunch are for max two people except for Duplex Villa (four pax), Retreat (six pax) and Reserve Villa (eight pax).
• Lunch cannot be exchanged for dinner. Guests will not be refunded for the unconsumed lunch.
• Two-course set-menu lunch location will be informed at check-in time.
• Restaurants are open at Management’s discretion, and their opening may vary according to occupancy and seasonality.
• Lunch orders through in-villa dining are not included and are charged at the published price.
• Daily lunch is exclusive of drinks.
• Discount does not apply to extra persons and meal plan supplements.
• The hotel reserves the right to withdraw the offer at any time.
• Offer is not applicable for group bookings (three villas and above).
• Half-board meal plans incur a US$89 surcharge per child and a US$179 surcharge per adult. Full-board meal plans incur a US$117 surcharge per child and a US$235 surcharge per adult. Please note that this excludes private destination dining such as in-villa or beach BBQ, wine tower or cellar dinner, Sense on the Edge restaurant and premium buffet offerings.

Important: The hotel, transportation and/or destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements before your departure.

The property, facilities and dining are subject to government regulations and restrictions. Please check the property website for the most up-to-date information, as some of the services may be impacted.

Luxury Escapes reserves the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply.