Things don’t always work out, so enjoy peace of mind knowing that the following cancellation options are available to you.

• From 1 day before your chosen date, onwards - Non-refundable
• Up to 7 days after purchase (and at least 1 day before your chosen date) - 100% Changes to Booking

24 hours’ notice is required to change a booking you have made

Cancellations

All changes and cancellations are subject to our standard Refund Policy

Every day

Availability:

• Available every day by appointment: 10am-4.30pm (last booking). See opening hours and last entry information here: https://www.hellsgate.co.nz/contact
• Not valid: Christmas Day
• Bookings valid until 30 September 2025

Important:

• The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
• The minimum age for the mud baths is 2.5 years of age, whereas for the sulphur spa is 6 months of age
• Your swimwear and towels will have a sulphur smell to them after your experience and will need to be cleaned thoroughly. It is recommended using old swimwear, or if you have any concerns to hire or buy from Hell’s Gate, subject to availability
• The chemical makeup of the muds and waters will tarnish most jewellery, particularly silver. It is recommended removing it and waiting 24-48 hours to put it back on
• All complimentary services are subject to availability
• More information can be found on Hell’s Gate FAQ page at https://www.hellsgate.co.nz/faqs and on T&Cs page at https://www.hellsgate.co.nz/terms-and-conditions

Please Note:

• Bookings for this offer are limited and subject to availability. Not valid with any other offer
• Entire value must be used in one visit; any unused portions will be forfeited, and cannot be used at a later date

Important:

• The destination you are travelling to may have health, insurance and vaccination requirements in place. Please ensure you stay up to date with any requirements prior to your visit
• We reserve the right to modify prices for marketing and commercial reasons. Please note that full terms and conditions apply. Refer to the website’s terms and conditions.

Hell’s Gate is Rotorua’s most active geothermal reserve and New Zealand’s only mud spa complex. More than just a place of myth and legend for Māori, the inspiring landscape and its mineral-rich waters have the power to relax and reinvigorate anyone who visits it, just as it’s done for over 800 years.

Please note: Complimentary shuttle bus service is not currently available